Amazon Fresh - WestlakeVillage - Promenade

"I ordered ahead and didn't find the pick-up spot, so I went in. The first person I saw was the greeter, and he was very condescending and just called me "my guy" a bunch. While not knowing any answers to my questions, he just said, "customer service." The guy at customer service was very nice, helpful, and respectful. I don't know why you would have someone as a "greeter" who doesn't know the first thing about customer service."

"The Amazon store is quite confusing as a newbie. I had to do an Amazon return and while the front door employee was VERY helpful the return desk employee gave me a stern talking to when trying to leave. I naturally gravitated towards the green swinging “exit” bar. I quickly found out that was not the way as the employee angrily let me know. Just confusing."

"I went to this place for a package pick up and found the staff to be extremely helpful. The aisles were clean and well stocked and perfect atmospere for the truly paranoid that choose not to be near others in fear of catching a virus. I will be going back here to explore this place and to see the new products that might not be at my local supermarket. Many smiling staff members made me feel welcome and appreciated for stopping in. Support local retailers to keep people employed, and in turn, you can say you are doing your part to curb the homelessness that has resulted from people losing their jobs to computer and AI."

"Went shopping here for the first time, I was surprised, the store is clean, well-stocked and lighted, the pricing is reasonable, and some items were priced really well, salad bar, hot bar, meat counter was nicely done, easy and fast checkout."

"Relative to their competition…just average. Before I proceed, go give it a try for yourself. This review is based on comparison to their peer group. Meaning Ralphs, Gelson’s, Whole Foods and Trader Joe’s. The idea here, as I understand it is faster checkout because…no checkout. Ive been here twice and I will say. Job very well done for speed at checkout, except you dont get your total for two hours or so….so. I dont love that but I appreciate that bit of time saved. There are a few wonky procedural steps to understand to start there but once you get that down its not a big deal. Thats really the main reason to go. Its a clean, well stocked store and its efficient. But the lighting and ambiance may leave you cold. Think Fresh n Easy. I got lonely vibes shopping there and I went with Trish! I think grocery stores should be inviting and uplifting and make you want to spend a minute there. This one feels a bit like…Get your stuff and get out. So if thats what you want, well there you go. Like I said. The quality and prices are fair and it’s fast. I just didn’t love the environment or the delayed billing so. Sorry. Average 3 stars. Solid Store…Left me a little cold. My guess is it will get better, faster, friendlier with time. So I kind of want to give it 4 stars. But I also want it to do better. Hope this helps and like I said. Go check it out for yourself. You may love it!"