AutoZone Auto Parts

"It def feels like the manager Angel lied to get me to come into the store and would not even apologize when confronted. My car battery was completely dead and I wanted to find a place that would do complimentary battery installation on the spot. I called around and chose this AutoZone location (even though it wasn't the most convenient) because Angel (supposedly looked up my car model and) told me her team can do free battery installation in the afternoon when they are fully staffed provided I buy the battery from them. I arrived at the agreed upon time only to find her out on break and the staffs insisted they could not do the battery installation for my car even though it's a common Japanese car. They then said my options were to 1) go somewhere else or 2) buy the battery from them and go to the tire shop next door (and pay extra) to do the installation. With a car that required a starter kit to start each time and waste time pressing into rush hour I felt trapped to do 2). I then found out the tire shop next door doesn't actually do battery replacement and spent the next 30 mins calling around shops near by that do. In the meanwhile Angel came back from her break. I told her I would've appreciated her letting me know if her team wouldn't be able to install the battery for me when I called in she shook it off and said "we never know if we can actually do it until we see your car" - her staff never saw my car - he looked up my car model and told me he can't do it, which is what she supposed should've done when I called in. I ended up paying a lot more to get the battery installed, wasted a lot of time coming to this location and feel completely scammed. Very disappointed in this AutoZone."

"The lady at the register has a very very bad attitude. She was very impatient when I asked her a few questions about the battery model and insulted me. I will never go to that store again."

"that lady at the register really has issues with the computers and autozone online purchases please explain her how it works or let her go, I am not the first who had issues with her unprofessional attitude, never experienced anything like that at any other store, just ridiculous."

"Well, i guess it is a common practice in this shop. Lady at the desk didn’t liked that i asked about the battery showing it on my phone (auto-zone app). Instead of looking at the model name or number, she probably felt her leverage and said - we don’t have it. Beautiful lie. Just went and took it from the shelf myself. Funny, how she immediately disappeared, so i would not make a comment about it. I was in a hurry and great need for the battery. Very reliable. Great people, great attitude."

"You guys need to do something about the old man working there! Horrible customer service I seen a part I need for my car in stock there and he dismissed me and automatically said they don’t have it without even looking in the computer or checking the back! He just told me to go look in San Carlos or Monterey st. Old bald man with glasses."