Holiday Inn Express San Francisco-Airport North, an IHG Hotel

"Great place, employee "Lela" went above and beyond repeatedly over the phone and in person as she's the only reason I stayed here. Super friendly staff, well maintained and clean remodeled rooms, free breakfast, hot tub, exercise room, free Kurig coffee, microwave, mini-fridge, and free wifi. For the price you can't beat it. Though the only drawback was the no USB ports. But if You come to Frisco and want an excellent economical hotel with great staff this is the place to come. They even had an electric vehicle charging area. Thanks again Lela hope you get a promotion or raise soon because you're the example of what customer service should be."

"Didn’t have hot water - only warm. TV didn’t work either. Very disappointing to pay 137 for a short 6 hours of rest. Also shuttle operates on a short schedule. Better to book another hotel with a reliable shuttle that services the airport all day. It was 30-35 bucks for an Uber to drive 2 miles…."

"Room and location was fine. Upon checkin we had the rudest hotel reception that one could imagine. It was like we were an inconvenience to her because we walked in and she was lounging around talking with 2 other co-workers. Further they do not have early morning shuttle service like implied when booking nor breakfast or bag breakfast for their early morning airport departure guests. If you want to be treated rudely upon checkin stay here, otherwise lots of other options"

"Upon check in, I was taken care of early. She was very nice, I didn’t catch her name which I wish I had, but super sweet and always had a smile on her face! Our TV in our room was having connection issues and she immediately sent a tech to repair it for us. They fixed it in 5 minutes and we were able to enjoy our TV. Overall, this is a comfy hotel to stay at! Right next to McDonald’s so u always have a food option no matter the time of day. As a premier IHG rewards member this is the kind of property I want to stay at. Excellent customer service upon check in, with a clean room and pleasant staff! I give this place a 10/10 and I would definitely return! To the lady at the front desk, I appreciate you making me feel welcome from the minute I arrived! I am sure it will be the same when we check out Monday! Thank you so much, Guests in 417"

"It was not bad hotel to stay. I can stay here again if necessary. I’m platinum member of IHG. Stayed for private use. I booked 10 minutes before I arrived through website from airport but well readied. 1)Pre-requirement: Nothing. 2)Staff and service: Staff were good. 4/5 3)Quietness : Air conditioner cause crazy noise 1/5 4)Room : very clean room Including microwave, shower and bathtub but looking was not professional ordering 3/5 5)Neighborhood : Near Washington Dulles International Airport(10 minutes by shuttle bus)4/5 6) Restaurant: nice bar 3/5"