Fox Rent A Car San Francisco

"I guess you get what you pay for. Relatively cheap rental place, but Pro: Shuttle to and from the airport was smooth/best part of the experience. Lower costs than other places. Con: The check in process was not good, took very long, some hidden fees not apparent if you order online/in advance, extra taxes and fees. They gave us vehicle with a jagged /busted wheel cover. I don't think this is acceptable -they should have this fixed. We asked for another vehicle and they seemed annoyed, said they would give us a new one if we wanted to pay more. Terrible customer service, they were in the wrong, we shouldn't have to pay more for a vehicle because the vehicle they gave us was not up to the description we payed for. Make sure to fill out the form and inspect your vehicle before leaving, and take plenty of photos. There was damage observed all over the car. Would not recommend."

"We just checked out. It was an easy ride in. Checkout was fast. We almost forgot some items in the car, but the agent let us know. The shuttle was waiting there for us. Then off to the Air Train for our terminal stop. One thing is that the price is right, but we stood in line for almost one hour to check in. We had to take a shuttle ride to the off site check in. In the terminal, the other car rentals were not busy. Once I got to the sign in desk, it went fast. We got a new car. Say nice things and be friendly might have helped. I had trouble waiting for the exit gate to open. So, there is good and bad to deal with when dealing with Fox rental car. When you return your car, you need to take the shuttle back to the terminal. Then you need to take the Blue line train back to the departure terminals. Good luck on this rental car journey!"

"This rental center is a waste of your life, I went here. And paid online, but they just have two ladies are working, and their attitude are not very good. There’re a lot of customers. They have to wait for a car for almost 2 and a half hours. We have to change our previous plan. The man’s attitude is very rude. They work very slowly, very, very slowly。"

"The worst pick-up ever. I waited 2 hours for the car because they don’t tell to me the car for me is broken… wait wait wait, and decide to give me another car but the car wasn’t clean yet. I wait wait wait again and some costumer thay arrive really late after me got is car. They doesn’t matter the order of the customer. The car qas good and the drop off was easy too.. the compagny need to have more structure for the pick up…"

"I always have the best service when I use Fox Rent a Car. Which is great because they beat everyone’s rates and they have the best cars. Each time I’ve used Fox, I always have some nice interaction with one of their employees. This time it was Pam, one of the shuttle drivers. I had just come from hospital, saying my final goodbyes to my mother, and I hadn’t had breakfast or water. I mentioned this casually as we were loading my suitcase in the back. And she just quietly went and grabbed two little bottles of water and brought them to me. So thoughtful. Whatever you’re doing to train your staff and create a positive work environment, keep it up Fox!"