Yolo Federal Credit Union

"This is for Nikita and another three staffs who helped me. They are awesome!"

"Called 4 times today. Wait time to speak with a live person: 22,19,67,28 minutes. So much for customer service."

"If you're looking for a bank/credit union, I would not recommend transfering your money to this credit union. It is understaffed by nice, customer-service-oriented persons who do a good job, but nevertheless the wait in line is long because of the constant understaffing. Also Yolo Federal Credit Union just did the worst technology update of their system. Regular checking-account expenditures are mislabeled by their new system (for example: my monthly property management auto-withdrawals are labeled "Restaurants & Dining"). Worst: you can no longer view the past checks you've written when they're deposited in your account (Yolo Federal said it would charge me $20/hr "research" which checks deposited into my account I wanted to see when I requested copies of my deposited checks since the July update; I am unable to obtain copies of them the way any other bank does it- by getting them myself online from my account). There are other examples: No one picked up the phone when I called the Davis branch with a question. So I went there with my question and stood in line with two other persons in line for the same reason: no one picked up their calls. Their staff was unaware their phones were not functioning. Five stars for the people they hire but less than a star for basic bank management. My checking account has not been helped by their technology "update," and they've had 3 months to repair it. I can't imagine its online security is any better with the update."

"This is the worst bank I have ever dealt with. Customer service is non-existent, wait times for every single transaction are exorbitant. Do yourself a favor and avoid dealing with this financial institution unless you want to have a nervous breakdown."

"Nice people but really slow teller service. Almost never more than one. So if you want in person banking, make sure you have plenty of time to spare. Maybe that's just the way all banks are doing it now but I miss the days of real service."