ZARA

"Came in to return an item from an online purchase, the associate that “helped” me said I could not return the item because it was missing the internal barcode, however the item was in the exact condition that I received it out of the box. I went to the Cerritos location and the manager inspected my item and said that it’s apparent that the warehouse sent me an item without the internal barcode included as the seams were intact and there was no evidence that an internal barcode was removed, and they happily accepted my return. Your associates need to be retrained on how to handle customers in a kind and respectful manner. Thank you to Zara Cerritos mall for actually inspecting the item and acknowledging that the internal barcode was not attached to begin with!"

"The worst experience I ever had with any of my purchases. They just send me a package with my clothes without box . They wrapped clothes in a PLASTIC WRAP. All plastic came damaged of course. All clothes are dirty and in awful condition. I send all pictures to the customer service and they just don’t care . They said me that I will need to buy the box and send them the closing. So I will need to spend my time , my money … and they just apologized for inconvenience. That’s ridiculous. Worst customer service ever And more than that , I was buying Zara’s kids clothing for 6 years now , and probably they changed a place where they do their clothing . Very poor quality"

"My first time shopping here. I came in specifically for a Disney backpack. Found what I was looking for. Passed so many employees and not one of them greeted us or asked if we needed help. I checked out in the kids section where I ended up buying some shirts and the backpack. I had to greet the cashier and asked how she was doing. Not even a “I’m doing well, thanks. AND YOU?” So freaking rude. When I paid, I again was the one who said thank you and have a good day. She didn’t even say thanks or anything. I don’t understand why people work in customer service and have none. There’s not even a name for the cashier on the receipt but she was a skinny long haired blond girl. Such a shame. I wouldn’t shop at this location again."

"As everyone has been saying, the store is a complete mess. There are giant piles of clothing just laying around everywhere and it’s incredibly difficult to find anything. I came in to just do a simple exchange thinking I’d be in and out in about five minutes. Boy was I wrong. Took an hour just waiting in line because there was only one person at register. Even so, the employees move extremely slowly. And all that just for them to say they are not allowed to price match. Ridiculous. However, it’s not their fault. This is 100% management. Hire more workers, teach employees to prioritize speed, fix the store’s appearance, and, crazy idea, have some customer service?? It’s not just appalling, but don’t they understand marketing?? No one what’s to buy stuff when everything is a mess. Hopefully everyone floods them with one star reviews and they fix this. I know I’m never buying anything from Zara again, online or in store."

"This store is a literal train-wreck. I was visiting from out of state, I’ve never seen a Zara that looked this bad. Every fixture was a mound of product, and mounds on the floor with trash and debris. It was so overwhelming and unshoppable. Yikes."