Pep Boys

"Pretty sure what Pep Boys did to us was illegal. In short, they refused to repair a flat tire with a temp repair because (and I quote), “We didn’t find a leak”. Although I mentioned several times there was a temp liquid patch. They kept the vehicle for five hours and did nothing. The following day I had to drive to work and on the freeway going 50mph, I got a violent vibration. This was due to the liquid used for the temporary patch. It caused the tire to no longer be balanced, because (again) it was only for temporary purposes to go to a tire repair place and get a proper repair done. But hey, they couldn’t find a leak, although I informed them there was a hole. They allowed my wife to drive it off the lot in that state at closing and had no choice but to drive it home. Pretty sure that’s not allowed and they knew it when I went in the next day and told them off. They suddenly “no longer wanted to repair the tire” releasing them of any possible further liability. Sketchy."

"I took my vehicle here about a week ago to try and get an oil change. A worker (Jay) tells me they can’t do the service because my oil pan bolt is stripped because the car is old. He also tried to say it was stripped by whoever worked on it before. He quotes me to replace the bolt and pan. After leaving the shop, my car begins to leak oil in my driveway (never had oil leaking before that visit). I filed a corporate complaint and no one from this location contacted me within the 24-48 hour Pep Boys protocol. Corporate then escalated my case as a lack of communication report. No one responded that same day per the Pep Boys protocol. I call corporate again who confirmed that, still, no one is responding to the complaint. I call the shop location afterwards and a manager (Richard) answers the phone. He tells me he wasn’t able to speak with the mechanic for days. That was never communicated to corporate nor myself the entire time I waited for a response under the company policy. He further tells me that my “stripped bolt” was hard to remove. He also tried to tell me my car was already leaking oil which, again, my car has never leaked oil. He did tell me they went above and beyond to cover their end which is exactly what it seems like because this doesn’t sound like customer service at all."

"I had such a good experience at Pep Boys!! Mark was absolutely wonderful and so helpful!! I came in with a completely dead battery, and Pep Boys came in clutch and saved my day! Mark is a super good manager and has a great rapport with his staff and that was very admirable. Thank you so much to Mark and the guys at Pep Boys. I will definitely be returning for all of my car needs."

"Took my car in for an oil change for first time at this location. From the moment you call in, Mark is very pleasant over the phone and very professional. Jay assisted me inside and was very helpful and very nice, gave exceptional customer service. Car was done within the hour and was extremely satisfied with the service. Great staff at this location."