Vicrez.com

"Terrible company, terrible customer service. Received 2 damaged products (unrepairable) but the company has refused to do anything about it. For 4 months they have been telling me they will replace it or refund me the money and nothing has happened. Every week I follow up and all I get empty promises that something will happen soon. I am out over $1500 with 2 junk items that I now have to pay even more money to dispose of. Stay away from them as it seems I'm not the only one with such terrible experiences."

"Absolutely awful company with awful products, and even worst customer service. I'm filing a BBB claim today. As short as I can make his; In Nov 2023 I ordered a hood, Bumper cover, Grille assembly, and LED fog lights. The hood was damaged inside of the box, and the bumper cover and grilles were just thrown in an empty box with zero packing. I rejected the hood, complained about the bumper cover and grill being beat up, and notified them they did not even ship me the fog lights. Through 3 more failed shipments, and making me wait nearly a month for their multiple lost shipments, I finally had all the parts in late Dec of 23. The body shop then went to install everything and the nightmare continued. The fog lights are not LED, they are falsely advertised incandescent light bulbs with removable cheap H11 bulbs. The hood is so malformed and flimsy that the scoops don't fit, it literally flexes and shakes in the wind, and feels like it'll bend in half with one good slam. The bumper cover is dreadful. The gaps and edges are so awful, they don't even have material there to meet the fenders. The grille doesn't fit the bumper cover, but not sure which is the culprit. The hood to bumper cover gap is raised over a half inch. The product is complete junk. I filed a paypal dispute after contacting them numerous times with no help. They are now supposedly telling paypal they refunded my money....which is impossible, b/c there's no refund on my paypal history. When I did call, the dozen times, I got employees working from home, with yelling kids in the background. This is the cheapest of the China replacement parts you could imagine, sold under the guise of a reputable company. You have been warned. See my pics, and expect nothing more."

"Worst customer service ever. Purchased a hood for over $1000 from this company that arrived damaged. Company stated that I needed to send photos which I did. They then said that they would need to file a claim with the shipping company. It has been over a week with no resolution which could take up to a month based on what they've told me. Paula a lead there will no longer answer my calls and her reason was she is busy with other customers. They did offer me 10% to keep the hood which was declined because of the amount of damage. The repair would cost at least 400 600 to sand dent removal and paint. Overall a terrible experience with Vicrez. I will never purchase any of their products again. Read some of the reviews before you purchase from them and you will understand why."

"DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!!!! I purchased a Forged Carbon Fiber Redeye Spoiler. It showed up to my house damaged. I immediately requested a return/replacement. Someone named Larrisa emailed me back right away. I have submitted countless pictures and everything they requested. I requested an update as was told that i have to wait for them(Vicrez) to submit a damaged claim to FedEx. I have submitted damaged claims to FedEx and UPS on my own and gotten them taken care of way faster. I feel this company just says they submit claims but never do. Clearly because i am not the only one who is going thru this same situation. Its all right here in the reviews. These action clearly show this company should not be in business due to their history of extremely bad customer service. I will also be contacting the BBB Spent almost $900 on a broken part i cant even use."

"Trash customer service tried for 2 months to resolve a damaged spoiler caused by vicrez's negligence in shipping. They packed the spoiler in a box that was too small for it, then proceeded to try and extend the box with tape and more cardboard. Result=damaged spoiler on arrival after UPS booted it around. Then call after call and pictures were provided, they wanted "better pictures." You be the judge about that as I uploaded some photos. No one every did anything about it just wasted my time. I don't recommend and will not buy from again."