Telecare PHF

"No food or water given to my family member who was wrongfully placed here for 3 hrs. Reception very rude. Do better."

"I am normally not one to leave a review but this place sucks!!!! I called them many times to get information about a family member I had inside. The nurse was insanely unprofessional. She was incredibly rude and unhelpful. I spoke to her on the phone for about 30 minutes and got no where. She yelled at me multiple times losing her cool many times and cutting me off. For the entire time I was trying to ask to figure out why my family member was not getting let off their hold. I told her I wanted to speak to someone else and she told me “no” and hung up on me. She had no compassion for what I had going on and was outright rude to me for the entire conversation. The fact that she works here and experiences people who loved ones are going through the worst moments in their life’s and they still have not figured out how to talk to people professionally with grace is completely outrageous. I can not put into words how upset this made me on top of everything I had going on already. If I could leave less than one star I would."

"My friend at 20 years old called because she wanted to commit suicide, she was open and honest and they turned her away because “she didn’t meet their criteria”. She committed suicide THAT night! Shame on all of you, you failed my friend, a granddaughter, a daughter, a sister you failed Taylor. Shut this place down. If you have loved ones who needs mental health care don’t send them here."

"This place should be shut down. My friend came here asking for help when dealing with suicidal ideation and was told she "didn't meet the criteria". She took her own life that night. I hope you all feel responsible for this loss of life. She did everything she could to get help and was left to suffer on her own. Rest easy Ty, we miss you."

"Definitely not autism friendly. The lights were too bright, there was a lot of sound, and nowhere comfortable to sleep. I was far overstimulated, and they did not accommodate my needs. The place was scary, the people made me very uncomfortable and anxious, and the staff did not seem very warm and attentive. They told me I could roam around even though it was miserable in there, and there were only two rooms which were occupied by many people who made lots of noise. And there was nothing to do for entertainment which was bad because I was left with my thoughts late at night in an unfamiliar, tight, sensory overloading environment and felt incredibly trapped. There was no comfort in this place which is HORRIBLE for people struggling with mental illness. It’s dehumanizing to trap people in a place like this when they need help. There was one nice girl I really liked, and some friendly people but they were inattentive to my needs."