Fifth Third Bank & ATM

"This fifth third branch is fantastic. It is always quick, even when it’s super busy. The tellers are all nice and very helpful. I also want to specifically point out the banker Rachel. She is always incredibly helpful and able to help me with any issues. There have been multiple times I have gone to other branches closer to my work for some help with a problem, and I run into difficulty, and she is always able to help me out quickly."

"I have been with this bank for many many years. I finally shied away from the third and started going to another bank, but kept one account here came back in here to get some answers for some questions about my account. The first time I came in I was waited on immediately. The second time I came in I was ignored, I waited. People came in after I did, and were taken ahead of me, and Bankers just ignored me thinking about going to another bank after 30 years with fifth third I think I’m done."

"I would give this branch 0 stars if it would allow me too. The manager and teller that were working didn't acknowledge me or my husband who were waiting on the banker side for a banker, as not all information should be handled in the teller line. She refused to make eye contact even. After 20 minutes, I entered the teller line to ask for a banker at which point I was rudely told "we are both bankers". Affirming that she didn't acknowledge us while we were waiting. Furthermore after she had added me to my husbands account. She never added my phone number to the profile, and there was a pin that I did not create. This led to issues with customer service when trying to create an online banking profile. I was told I was unable to be verified for the account I had been added too. I would rate this branch 0 stars for terrible customer service!!"

"Will only cash checks here because of how terrible they are at everything else. Cash is supposed to be deposited immediately, right... well not here. And the amount of the check was well backed up by the amount in my savings, and I went well before closing. Also, be prepared to wait AT LEAST 20 minutes in line.... possibly longer, if you're in the drive thru. Just terrible. And most of the tellers have terrible attitudes. Honestly, I try to avoid it at all costs, but why should I have to? I wish this branch would be fixed by corporate. Norwood branch is the only branch that makes me hate dealing with the bank. Just awful."