KeyBank

"Amazing service. The manager Justin was great to work with. He helped set up my business account. This branch is one of the only banks in Cincinnati, that offers full service assistance - tellers, consultants, personal bankers - very thorough and informative. This branch offers the personal touch & human element that is missing from many businesses these days."

"Even though you have access to online banking if you decide to lock your own card via the app they block you from unlocking it and give you excuses as why you can't access your own money. Take your business elsewhere please!"

"This branch itself is excellent but keybank’s lost/stolen/card replacement department is worthless and nothing but a bunch of incompetent liars. I’ve been waiting on a replacement debit card for over two weeks they said it was mailed out the day after I called to replace it. Two n a half weeks later they email me saying it shipped that day and to expect it delivered in 3-5 more days. Is this the dark ages where the local branch can’t replace a debit card on site. Seriously KeyBank is awful if you need something not covered by the local branch."

"I strongly advise not to bank with this bank. This is my experience with the Hyde Park location of Key Bank. I opened an account, once paid I try to activate my card and an hour later and five reps later I was still going through the same circle and not able to activate my card.Upon going to the branch I was told that some of the information that was supposed to be collected for me was not when I initially opened the account so they put my account on a suspension which was no fault of my own. I then told them to please close my account and let me withdraw the amount I got paid. After telling me that there would be a fee for early withdrawal and having a manager involved when I told him no it would not be because it is not my fault they said that they would close the account without the fee. Fast forward to Tuesday morning at my job HR is telling me that KeyBank decided to return their direct deposit. Out of curiosity I check to see if the account is closed on the app and it is not and to my surprise my account is now negative my paycheck amount. I don’t know if it’s every key bank that does this, but I do know the one in Cincinnati Hyde Park is full of complete and utter idiots! I will be updating changes as they occur with this situation. I will for sure be calling tomorrow morning to find out what is going on?"

"Best bank in the city! Great customer service at the drive up window as well as inside the bank! The Manager Meggan always has a smile on her face and is always ready to resolve any issues! Changed my outlook on KeyBank completely!"