U.S. Bank Branch 130 Pavilion Parkway, Newport, KY 41071

"Do not use this ATM! I went to make a cash deposit only for the machine to tell me an error occurred and to give me a receipt without giving me my money back. I went to the counter and was told the branch does not service the ATM's and that I'd need to call customer service to open a claim. I called customer service and was told the claim was open and that it would take 3-5 business days to receive a provisional credit which may or may not even be my full deposit amount! Not so ideal when you have bills due! It's funny how when you make a mistake and pay a bill late, you're penalized, but when the bank makes a mistake on their end, you're told to wait and be patient. Either make your deposit at the counter or choose a different bank."

"I had a virtual appointment set up with one of their bankers and they never bothered showing. I was trying to discuss my account and it required me to set an appointment, and they had virtual appointment options, which was great, but then when I came time to actually do the appointment, they never showed up for 30 minutes. Then I tried calling their branch location and no one answered, even though it says that they are open until 1 pm today. I am extremely unhappy with the service here and I will not be returning to this location."

"Went into bank mart in Newport Krogers. Asked to open account. Have to make an appointment. I said "if I can't open now I won't be able to open one." Male rep say "adios". So this is what banking has become. Bank marts are for quick convenient services...i guess they don't want walk in business."

"The “manager” Debbie is extremely rude. I had a horrible experience in the drive thru today. Makes me want to take all my business accounts elsewhere. Update to add, teller Brandon was awful to me today. Will be closing our business accounts. Just filed a complaint with corporate."

"For a small branch inside the busiest Kroger store in the country, they handle an incredible amount of transactions on a daily basis. The employees do a great job and we’ve never had an issue with this branch or USB in general. Accounts and loans for every need are competitive and we are happy to be customers of USB. Keep up the good work!"