Chase Bank 5297 Delhi Road, Cincinnati, OH 45238

"Alex and his staff are very friendly, professional, and helpful. They took copious amounts of time to make sure I had everything I needed and my issues were resolved. I have business and personal accounts here. Great folks at this branch and I’m happy to be banking with them."

"They never answer the phone. I’ve called multiple times and one lady picked up the phone talking and immediately hung up. They said that they would call me back and help with my credit card application but never called back. I don’t even know if he actually took my information down."

"It's a convenient location. The customer service there is excellent. I recommend this branch."

"I am not even a Chase customer but had called to ask about cashier's checks. After calling several banks in the area, I spoke to I believe Mike or Michael who listened to my situation and presented several options. He went above and beyond to help me get what I needed especially since my request was time sensitive. He even called a car dealership to verify downpayment method information I had been told was correct while I waited. I would absolutely consider banking here based on his customer service alone."

"I called for a transaction on my business account. I was transfered to someone I can't understand. So I said I would call back to talk to someone I could understand. So I called back and the teller told me I couldn't leave a voice-mail for a business banker. Then she said I was rude and all I said was I wasn't being transfered to someone I can't understand because they don't speak very good English. She said that was her job to transfer me there. I really have like chase up until today with her being rude and I don't appreciate it. I tried to find where I could send a message to the bank itself and it won't let except about specific things.."