KeyBank 6018 Glenway Avenue, Cincinnati, OH 45211

"1-4-24,,, KeyBank on glenwy @ plaza I went to withdraw money from my acct the guy that waited on me (African American with twist braids/locks in hair) was doing the most, the amount I wanted to withdraw he states he has to send a code to my phone because of the amount I was withdrawing, he never ask for my id which would've been proof of my identity, what if my phone was dead or broken then what!?,, I told him I have id (driver license), he didn't want to see id. He sent code to my phone it took 1 min to come in I told him the code number then he states he has to send me another code that one expire, I told him that code shouldn't have expired that fast!! I believe he didn't want me to withdraw my money of that amount I was withdrawing! I'm glad I don't have my savings acct at KeyBank! I have my savings acct at a different bank (not KeyBank),, I understand that measures should be in place to prevent fraud, but he was being ridiculous! Wasting my time like he did!! Sending code after code to my phone after I gave him the code number. Just harassment. In the future ask for driver licence for id!! I'm thinking about maybe closing my acct with KeyBank .."

"Marilyn, Kim, Cheryl and the rest of the staff were very helpful, polite and patient. Services offered are top notch and will fit whatever your needs may be. Best banking experience I’ve ever had."

"I've rarely seen unprofessional staff as the one in this location. At 20 min to 5 pm, I got there to open an account, and I was told that it is not possible because it takes 30 min to open my account. What I didn't understand it that there were 3 cashiers and 1 other banker who wasn't busy. I think that the agents need to treat the customers, specially their future customers with care. I'm really disappointed with this place. Do not hesitate to contact me if more information is needed"

"I went to this Key Bank branch on Saturday to open a checking account as I am working on weekdays and they informed me that the banker is not available and I feel really weird for their answer. It feels really bad as the sole purpose of bank opening on weekend is to help working people. Don't go to this branch"

"I hate KeyBank so much there fees are ridiculous. They charged me $38 for being negative a few cents. Then get charged $25 for trying to close accounts who haven’t been open longer than six months. I had a work injury and wasn’t making enough to keep up with the accounts I would be negative $100 a week at least every other week. I’m switching to chase. At least with chase if I get charged over draft fee I won’t get charged again unless I buy something else until it reaches the six day.Which I wasn’t doing with key. With key every three days I was getting charged $38 even if I didn’t pay for anything."