Acme | Lock & Door Experts 6270 Este Avenue, Cincinnati, OH 45232

"Overpriced and pure greed!! I had a door knob with a broken off key! Which I took off and was will to drop off. The first price I was given was $300!! This was totally unacceptable!!!"

"We had work done by this company several months ago. We didn't realize we hadn't received our 2nd door remote until our 1st one was filtered. Been trying to get that unit or a replacement for 3 days because we are unable to buzz customers into our retail store without it. Numerous calls have been made - none have been answered. UPDATE: Today I learned that Acme actually left us a voice mail yesterday at 4pm which we somehow missed. The owner also called.us today to apologize for the lack of response earlier and has promised to make a resolution a priority on Monday. UPDATE: Our issue was resolved on Tuesday."

"It’s wild to me that I am here writing a review about a bad experience from 10 months ago that I thought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a “project” request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were “grateful” that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were “clearing some files,” found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company."

"Had a key broke off inside the steering column. I got sent here because they had a guy with the right tools and experience. He nailed it. Got it out and they made me 2 new keys. So thankful for ppl who utilize their talents."

"Got a car key FOB from the Este Ave office. Reasonable price after asking around a few places. Took 20 minutes. Professional and friendly. Would recommend for electronic car keys. Call to book an appointment first. Technician was ready for me on time."