Reilly Plumbing Co 4980 Shirley Place, Cincinnati, OH 45238

"I will never do business with this plumbing company again. I’ve used them for a half dozen jobs over the last several years. They started out fine, but got progressively worse. The plumber they always sent was crotchety and complained about everything. “I’m not a fan of this toilet you picked out. The parts break regularly. The parts are harder to get and they’re more difficult to fix.”— Well, the toilet I picked out has worked just fine with no parts breaking, but the plumber installed the toilet so it wasn’t level with the floor and wobbles. I had to stick a couple of washers underneath it so it wouldn’t wobble. Nice job, Mr. plumber. “I’m not a fan of this dishwasher you picked out.” — Probably because he didn’t know how to install it properly. It’s not level. Every time you open the door, the dish trays slide out. The plumber knew it was not level, but acted like everything was fine before he left. Sneaky. Again, nice job, Mr. plumber. Somebody get this guy a leveler for Christmas. The last straw was when they installed a water heater. AFTER the installation was completed, they informed me that the water heater was dented (see pic) but that it wouldn’t affect the functionality. Very slimy move. They knew they had a damaged product, but wanted to unload it, so that’s how they passed it off to me. Shady. I later find out that the water heater was not installed up to code, so now I’m going to hire a plumber that actually knows what they’re doing, and one with integrity, to install a new one. I’m having a new dishwasher installed, too. I want every trace of Reilly Plumbing erased from my house. There are many honest, reliable, skilled plumbers in the Cincinnati area that take their work seriously. Reilly Plumbing has proven to me that they are not one of them."

"The receptionist is insanely rude, got charged way more than expected, one of two things was not fixed, was charged drive time for a simple part that they should have had on them (even asked me to send pictures in advance so they would ensure they had the correct part on the truck). Plumber was nice, but did damage to my house. I said it was no big deal if he scratched the paint, but he literally chipped my shower tile and knocked a baseboard off the wall."

"Our water heater heater went out last week. Went through our home warranty and were given Riley Plumbing. Within 24 hours (idk if that's the norm or not, we were marked as emergent due to a disabled child and disabled grandparent in our home) they had replaced our water heater. Very professional, efficient, and very kind."

"We have been fortunate to only have 2 plumbing issues in our house, thus far. Both times, Reilly Plumbing came out to fix the issues. The first one, another company came out and instead of fixing the issue, recommended that I did a procedure that would have cost upwards of $6K and my home warranty would not cover it. That is what led me to Reilly, after getting a referral from my home warranty service. They came out, worked with our home warranty service for payment, fixed the drain clog, did not try to sell me a costly and unnecessary service and we have not had a problem since. The second time, I called them was because our garbage disposal quit working after a long life of nearly 20 years. They came out and installed the new one, checked the surrounding fixtures and pipes for leaks and also cleaned up. In my experience Reilly is: Professional, Economical, Honest, Knowledgeable, Swift, and Clean. If we have a plumbing need in the future, we will call them again"

"On June 18th 2 plumbers arrived from Reilly Plumbing timely and set about their work immediately. Both men were very pleasant and knowledgeable. They didn't mind if i watched or asked questions. Once i was happy about what they were doing i went about my own business. About 2 hours or so later i was told every thing was done. I checked and was happy to see all the work was completed and working fine. no more leaky faucets and a new hot water heated installed. I would recommend this company to anyone. they were timely, courteous and work as well done. I'm satisfied."