U.S. Bank Branch

"I've had some somewhat long wait times here but over all, the people have been really friendly, especially if they recognize me (I come here a lot for work deposits). I guess I'm more patient than others, it's not a fast food restaurant lol. They also seem to have new people a lot so I imagine getting people trained and sticking around is tough but idk for sure. I hope they're treating employees well, it's gotta be hard working at a bank"

"This Wetherington branch has the worst wait time at the drive thru anywhere in the State. May as well not have a drive thru as it is certainly not convenient. I’ve waited as long as 25 minutes just trying to make a deposit. Time for another bank."

"8.9.22 I have been sitting in the drive thru for over 20 minutes. I had to hit caller button to get someone's attention. This used to be the best branch. Now I would not recommend my dog to come near near the building. I have been a customer since 1980's. I don't know what happened but I have to say the whole crew need to be fired and bring in a new team. A couple of months of ago, I asked for a few extra withdraw slips and was told no. I went to a different US bank they were so nice and gave me a stack of withdrawal slips. The disrespect the employees have towards the customers is so bad that I rather just not use that branch anymore."

"Customer service at this location has gone down drastically the past couple months. I was in the drive up window trying to make a deposit for work. I had waited 20 minutes and when it was finally my turn, it was 5:05 and I was told that they were closed! I explained that I was in line for 20 minutes and the teller simply told me I could use the ATM and pulled the curtain down. I was livid! I go there 2-3 times a week for work but will not now. I will drive a little further in hopes to get better customer service."

"customer service is very poor. The 3 times I've done business there in the last 2 months, only the drive-thru was open. The two tellers taking care of the 2 lanes worked extremely slow. I had 2 cars in front of me when I pulled up and they took a combined 32 minutes. When it was my turn, it took 17 minutes from the time the teller greeted me with my "tube of cash, etc" in his hand until I received my transaction receipts. The old man in the car in the other lane was yelling at his teller saying he was there yesterday & left because of the line; back today the line was as long. This branch needs more and better tellers - the branch manager should be embarrassed and close his doors."