U.S. Bank Branch,

7797 Tylers Place Boulevard, Wetherington, OH 45069

"I've had some somewhat long wait times here but over all, the people have been really friendly, especially if they recognize me (I come here a lot for work deposits). I guess I'm more patient than others, it's not a fast food restaurant lol. They also seem to have new people a lot so I imagine getting people trained and sticking around is tough but idk for sure. I hope they're treating employees well, it's gotta be hard working at a bank"

"This Wetherington branch has the worst wait time at the drive thru anywhere in the State. May as well not have a drive thru as it is certainly not convenient. I’ve waited as long as 25 minutes just trying to make a deposit. Time for another bank."

"8.9.22 I have been sitting in the drive thru for over 20 minutes. I had to hit caller button to get someone's attention. This used to be the best branch. Now I would not recommend my dog to come near near the building. I have been a customer since 1980's. I don't know what happened but I have to say the whole crew need to be fired and bring in a new team. A couple of months of ago, I asked for a few extra withdraw slips and was told no. I went to a different US bank they were so nice and gave me a stack of withdrawal slips. The disrespect the employees have towards the customers is so bad that I rather just not use that branch anymore."

"Customer service at this location has gone down drastically the past couple months. I was in the drive up window trying to make a deposit for work. I had waited 20 minutes and when it was finally my turn, it was 5:05 and I was told that they were closed! I explained that I was in line for 20 minutes and the teller simply told me I could use the ATM and pulled the curtain down. I was livid! I go there 2-3 times a week for work but will not now. I will drive a little further in hopes to get better customer service."

"customer service is very poor. The 3 times I've done business there in the last 2 months, only the drive-thru was open. The two tellers taking care of the 2 lanes worked extremely slow. I had 2 cars in front of me when I pulled up and they took a combined 32 minutes. When it was my turn, it took 17 minutes from the time the teller greeted me with my "tube of cash, etc" in his hand until I received my transaction receipts. The old man in the car in the other lane was yelling at his teller saying he was there yesterday & left because of the line; back today the line was as long. This branch needs more and better tellers - the branch manager should be embarrassed and close his doors."