Telhio Credit Union 8249 Market Place Drive, Ohio 45069,

"Nobody at the West Chester or Fairfield Telhio branches is competent enough to provide the correct information for my bank (Wright-Patt) to make a shared banking payment on a loan. I have been dealing with this for 5 months. I have spoken to a manager twice. They keep trying to get me to open an account because, in their words, "it will make it easier." The only other options are to pay in-person at Telhio or pay over the phone and they charge an extra $15. It seems like a scam to force people to open accounts."

"I always look for Scott Wagner in west Chester Branch. It’s nice when someone takes the time and gives Such personal service. He’s the reason I bank here!"

"The weirdest and worst experience ever!! Went in for the first time since the opening of the new location across from Kroger to pay off our auto loan. We walked into a coffee shop looking for the bank. This location does not even resemble a bank. We didn’t even know where to go. We had to ask someone. There were little rooms for people to sit. A new teller, Abdul, helped us. We stood at a “podium” like thing and he filled out a form in regard to what kind of transaction we had. He put us in a room to count out our cash. We already had the exact amount ready. He left us standing in this room waiting for him to come back which he never did. We looked out the door and found guessing the bank manager. We told her we had to go to work since we had been waiting for at least 20 minutes and there were no other people in the so called bank. I had to ask for my ID back so we could leave. She asked for my phone number so the teller could call when the transaction was complete. He called about 5-7 min later. I told him to let the bank manager know what an awful experience we had. A few minutes later, the bank manager, Nadia called me and spoke in an extremely sarcastic way and thanked us for doing business with the branch. This was the most bizarre experience we have ever had in a bank and will NEVER step foot inside again. If you want impersonal service, you found the right bank."

"First to start, the bank employee I dealt with was amazing, that is not the reason for the poor rating. It's the layout, it is by far the oddest bank I've ever been in. Its 98% coffee shop 2% bank. Which I may be ok with, if there was a teller counter. However, there isn't...they just have offices they walk out of that are off to the side. While processing my banking request I had to stand in the middle of coffee shop seating, awkwardly standing there while people drank coffee and had conversations. It was the oddest experience of my life. If there was a defined split between the two or at least a teller counter it would be better."

"Thomas W. at the West Chester branch was so incredibly helpful and flexible! We walked in close to their close hours and he was able to help us create an account in no time! Plus he was very polite and nice! Excellent customer service. Thank you!"