Geniv Technology

"I've been in security business for over 35 years. Been dealing with Gen4 for over 12 years. Great company to work with and good technical support. Highly recommend them!"

"Been using this company for 5 years or more. The product quality is great. The customer service is spot on. Dorothy has always been amazing when it comes to handling the shipping. Sean has been great help when it comes to any needed technical support and Luke handles customer service perfectly! I love this vendor!"

"These guys are great. From super fast shipping to excellent tech support. Just a top notch supplier all around."

"It was such a great experience working with GenIV to source a high quality security system for my boutique that is easy to use. The customer service and technical support staff were so kind and helpful -- I cannot recommend enough. Additionally, they put me in contact with a local installer who was able to get the system installed immediately. I will definitely be recommending their services to other businesses in my area."

"Whatever you do, DO NOT!! do business with this company!!!! I have been in the alarm industry for 25 years and on a referral we tried using their product and it was hands down the worst experience that we have ever encountered. We had several bad trips on the first few smaller installs. We bought 12 IP cameras and an NVR for a large commercial facility for one of our customers. Within a week, several of the cameras failed. Normally when you buy a products and it doesn’t work the company sends a replacement. Not this company. We had to send the cameras back to them and wait for the repair, leaving the customer without cameras. The solution to this, we were told, is to buy additional cameras and NVR’S to use as back up in case their product goes bad! I couldn’t make that up! Several of the cameras returned also were bad and had to be sent back for repair again. This went on for a full six months. We had to send back the hard drive in the NVR twice in the first year. A full 2 ½ years later, the NVR died. You would think they would be apologetic and do anything to make up for all of the embarrassment this caused my company. Nope! If you complain, they hang up on you and then block your phone number like petulant 12 year olds. THEY DON’T GIVE A RATS ASS about the customer!! We ended up replacing the NVR and several of the cameras for a big loss. Worst experience ever!!"