Preferred Used Cars & Leasing 5850 Dixie Highway, Fairfield, OH 45014

"I bought a catering truck from preferred auto. When we test drove it, we noticed the blower on the cooling unit wasn’t working. They assured me that it worked and wasn’t turning on because it was December and cold outside. I was told to contact them if it didn’t work properly and they would take care of it. Well, I am $3000 in on repairing the cooler. When I contacted them about the issue, I was told I bought the truck “as is” and they would not do anything about it. Dishonest!"

"While we didn't end up buying a car here, Chris was excellent. He was informative, allowed us to take our time, and when we decided it wasn't the car that we looking for, he never pressured us."

"Amazing people to get a car from! Super professional and I told them it was my first time getting a car and they didn’t take advantage of me and got me a low monthly payment. Would recommend 100 percent."

"I came in here and looked at a 2015 Dodge charger. What can I Say. This has to be the best service I've had at a dealer ever. Chris helped me through the process and especially being my first time dealing with financing I had many questions. He guided me and answered all my questions every step of the way and I'm very thankful. The car runs great and everyone was very friendly and had great personalities. They went out of their way to make sure everything was great with the car. I am very appreciative for everything these guys did. Thanks"

"I drove pretty far to get to this dealership. Upon arriving, I began to speak with Steve, the person I had been in contact with for the last few days up to this point. He was very kind and compassionate to me right from the start. We walked over to the car, and I sat in the driver’s seat and looked over a few things. We ended up going inside for a little bit to talk, and then I asked him if I could look at the car by myself and he didn’t have a problem with that. They were asking for $24,000 before tax for a car that was valued at an average of $17,500 with the mileage and current condition. Granted, KBB isn’t always an accurate way to see the value of cars with a market like the Mustang GTs have. With that said, and with the current condition of the vehicle, I’d honestly price it lower than that. I went back inside to ask Steve to pop the hood so I could see how the engine bay would look in comparison to all of this. Steve comes outside, pops the hood, turns on the car, and shows me the cleanest engine bay I have ever seen. Point being, too clean. It was evident something was trying to be hidden. All of the fluids looked as if they had just been topped off, but didn’t look flushed properly. At that point, I felt I had everything I needed to make a fair offer. What I gathered was this; the car’s VIN history showed that all of the people who actually owned this car never had it for longer than a year. This car has been with at least 6 different dealerships. Some holding it longer than others. The car was so covered in dirt and dust that I couldn’t properly inspect the clear coat. The parts that weren’t as covered in dirt and dust showed the car had lots of scratches as well as paint chips. Some of the tires were bald and displayed possible signs of alignment issues. The list goes on and on. I go inside to talk to Steve about all of these things, with photos of EVERYTHING on hand. He’s playing the typical card of defending the car, saying things like, “There’s no scratches” and “The car is in great condition”. I get it, maybe he didn’t know what he got himself into, or maybe he just didn’t think I would notice, who knows. Bottom line, I’m listening to him talk about all of the amazing things that the car has while I’m sending him about 25 photos that represent at least $5,000+ in repairs. So we started at them asking $24,000 before tax, KBB valued the car at $17,500 being fair for the miles(87,000) and condition, and I offered $20,000. He declined stating he paid too much to go that low, and that they knew the market of these cars, so I got up, thanked him for his time, and left. I’m making this review to warn people of situations like this. You’ll be told time and time again that you’re making a great deal, but this is a prime example of that not being true. You can save yourself thousands by finding these types of things."