Shell

"Aweful customer service. Walked across here from the hotel at 11 PM on a Saturday late night to grab some snacks…… when we went to pay using a debit card the card reader was not working, we tried numerous times, he suggested putting one of his business cards behind the card to try to “help.” The card magnet to read that did not work. We did not have the “tap to pay” magnet Armed forces bank doesn’t offer that service. So we used the ATM inside of the store to get cash out….. with great frustration on both ends, we get back in line to see the lady in front of us is also having trouble using the insert on the machine to pay, she attempted and was unsuccessful. At this point I realized this guys card reader machine is unreliable. She was able to pay for her items using the “tap to pay.” I kindly smiled and told the guy “you’ve gotta get your card reader fixed, that is the problem not my card.” He rudely shouted back and said “I don’t need your comments.” I said well I’m entitled to speak up about a concern I have. He shouted and “you can leave my store.” And pointed to the door I kindly said “absolutely, I don’t want to give my business to you, and your non working point of sale machine. He shouted “I’m going to call the cops.” To me that was hilarious, because you’d rather shout at me in an unwavering manner and then shout you’d call the cops. I politely left the store without arguing because it’s unworthy of the incapacitating customer service that he had to offer… Aweful that he didn’t even acknowledge he had trouble with his POS but was angry that I made an honest statement about it not working."

"Been a loyal customer to this business as it is very close to my house. Even though a Sheets just moved in across the street I have stayed loyal to this store for much of my gas, car washing, and beverage needs. Tried to get a car wash with a credit card. Machine said it was approved and told me to pull in but the door was not opening. I went inside to ask for help. Female clerk told me that my credit card must not have gone through. Went outside to grab my phone to call Chase to see if it had registered as a purchase. It had actually time-stamped the purchase. Male clerk would not listen to the timestamp and said I would need to bring him my statement and he would give me my $12.00 back. So much for loyalty. Goodbye Shell. Hello Sheets and new car wash that's almost done being built around the corner! Poor Shell will not last."

"Something is wrong with this carwash, no high pressure. Runs through the cycles, does NOT wash your car. Visiting from out of state or would have pursued a refund, will reach out to notify. I NEVER leave negative reviews but this was an absolute waste of money. And I still needed to wash my car. Traveling out of state and needed better visibility. Touchless down the street did better for less."

"Gas pump leaked at the connectors. Clerk tried to gaslight me over 96 cents worth of fuel (I shut it off really quickly) he tried saying it was water and when I pointed out the rainbow hue he declared that it must be diesel. Glad I wasn't on my motorcycle. Rude staff and shoddy equipment. Will be filing a charge back for the 96 cents not because I need the money but to send the owner a very clear message."

"Avoid this car wash. It is a waste of money. I wasted $10.00 on a deluxe car wash, and could tell right away that there was insufficient water pressure to thoroughly clean the car. I took a picture of the car following the wash and asked for my money back, as the car was clearly still dirty. I was told that I would have to return early in the morning to talk with the owner. I will update after I have done so."