MetaLINK Technologies 417 Wayne Avenue, Defiance, OH 43512

"Metalink Technologies - Use to love them when we lived in Van Wert. Had the 100 Mbps and before that the 50 Mbps(fastest we could get) service for around 6 years or more. We moved and their service has been completely unreliable at the new location. Had them out twice to fix the issues...tech even said that I would have to wait until their new tower went up. Now, they want to charge me $340 for early termination fee on a service that I can not even use. I don't believe they told me I was being locked into a 2 year contract with them when they changed their pricing plans either. I have been with them around 6 years... I was even hoping to go back to them when their 500 Mbps tower went up, but not after this."

"HORRIBLE CUSTOMER SERVICE!!! when my internet is ACTUALLY WORKING not bad no issues THE PROBLEM IS GETTING IT TO WORK!!! Then when it doesn’t and try to get support get the run around and people that seem to be dozing off!!! Update our service cause what was said needed to be done and have had WAY MORE ISSUES THAN BEFORE!!! Ask the tech run the lines so no question about my dogs, kids, or other animals from getting in the line, wrong puts it right there in hand mouth and foot reach of dogs, kids and other terrestrial. Worst part is my neighbors never updated their stuff and having no issue!!!"

"I've been with Metalink for three years. This past year the only consistency has been the billing. I have been running 1 Mbps or less since Dec. with frequent outages. Antenna has been moved twice. It has been on a temporary tripod in my front yard for two months. I've heard various stories about the Payne tower equipment problems and upcoming repairs. This week's repairs didn't seem to change much. Trying to watch streamed movies means blotchy video and frequent buffering. Internet emails, banking and shopping are spotty and often time out or fail. The techs have all been nice, but this is frustrating."

"Internet will go out and when you call them, they won’t be able to fix it :) My bill isn’t due until the 25, or the rest isn’t due until then and my internet has been out for at least 12 hours :) do yourself a favor and go to a better company. Will be switching as soon as I can get another quote to my house."

"Called to get a lower price on our service as their prices changed. I was told my bill would be under 75.00 it was closer to 85.00. When I called customer service they said that you should never talk to the installers or sales for the cost. I am definitely not happy."