Baskin-Robbins 11051 Parkside Drive, Knoxville, TN 37922

"So I usually like to give really good reviews, but I came to this Baskin-Robbins I’ve never had the app. I’ve always paid never really thought about getting an app even though I have it for several different other restaurants but for some reason, apparently they’re all on by different franchises so they don’t take the free scoop that you get when you sign up for the app but they take the birthday scoop and they weren’t really nice about it. I called The one that’s Parkside and they weren’t even kind about either which I’m gonna leave a review there because I just called to ask and say so is that like a thing and he was like yeah we don’t take it either so what’s the point of even having the app like I get that different franchise people own them but why even having an app, you might as well say I just don’t participate in the app because I don’t see how you take one free scoop you don’t take the other one so It’s beyond me. It was horrible customer service. She wasn’t nice at all. She didn’t say oh well you know try to give me another option or maybe you can look and see if you have another coupon. She was just like yeah we don’t take that and it’s not the first time I’ve not had the greatest service here either. They’re not very kind they’re very young and some of them are just very rude . I will try my best not to go to Baskin-Robbins."

"It was a really bad experience. The worker was rude to my daughter who asked to sample literally 2 flavors to help her decide. Smallest scoop ever, they don't take baskin robins gift cards, Apple Pay, or bills larger than $20. You are never supposed to make it hard for your customers to give you their money. That's literally business 101."

"Very rude employees. They also don’t even give you a full scoop. One female employee always says “2 samples per person” when my daughter asks for 1 out of our whole family. Multiple signs on the door to tell you all the things they don’t honor; apply pay, gift cards, larger bills, etc. Poor business."

"Took my son here for a treat. We both had waffle cones. He chose a mixed sherbert. I had a Jamocha fudge. One of my scoops fell on the floor as I was getting a napkin. The woman behind the counter replaced the scoop I had lost (maybe a little reluctantly). Other than that, all was excellent."

"Ice cream roll cakes have always been delicious. This last one was a clear and distinct disappointment. Something in the recipe or process has changed. Sad"