Verizon 520 Cook Street, Madisonville, TN 37354

"Bought a new Samsung fold phone a week ago but couldn't get my data and photos, etc from my old phone to transfer to my new phone. Went in to the Madisonville store and Nicole was awesome in helping me get all my important data onto my new phone. Ask for Nicole. :) Thanks so much Nicole."

"I had bought a new Galaxy phone a few weeks ago and was having some issues with it. I went back and the manager was super nice and fixed my problem. I highly recommend going there for any of your cellular needs."

"Jayonna, was superb, she was nice, with a pleasant smile, she was able to solve my problem within 5 minutes. She is a valuable asset to this company. She solved something for us that we would have taken days to try and figure out. Thanks so much Jay. Robert"

"I had the best experience here, Marissa was awesome!! She helped me decide on my phone upgrade today and honestly went the extra mile. She was patient with all of my questions and concerns, extremely knowledgeable, and friendly. I couldn't ask for a better Verizon visit than I had today. I highly recommend this store and this representative if she's available!! I initially went to the store full of anxiety and left happy-go-lucky and happy about my upgrade."

"My Google timeline says I was in this store for 40 minutes, some of which I was on my phone researching my options. I did not accomplish my task and I did not end up buying anything. I called ahead to ensure they had what I was looking for and went in store to discuss my options. The staff was very friendly and had some knowledge of their offerings. I was looking for a specific device with a specific plan and in my case, they were unable to complete my purchase at the price they quoted me. They claimed I could get the device for a certain price, and the plan for a certain price plus an activation fee. They wrote down and explained the out-the-door price for me and I agreed to it and they started setting up the account and device. At the last minute, I asked if they could upgrade the service and they were able to do it. As they were ringing up the device and plan I had selected, they were unable to ring up the prices they had previously told me. They called someone named April (I'm assuming a manager of sorts) who said that my configuration of device and plan would actually be roughly $200 more out-the-door than the other employees had led me to believe. I left a few minutes before they were closing with no device or plan. I would recommend that their staff be trained to be more knowledgeable about all of their offerings as it would've saved me a bit of time. I believe in other cases they would be more knowledgeable, but in my case they were not and I feel like I wasted time in there."