Woodforest National Bank

"My account was recently compromised. As I went into my local branch to complete all the necessary reporting and to obtain a new debit card, I began to experience a medical emergency; a sudden and dangerous drop in my blood glucose level. As soon as I realized, I asked the neighboring teller if there was any candy available. She quickly came to my aid and returned with a candy bar. It took some time for me to begin to feel better and regain some normalcy but the branch manager and the other two tellers refused to let me leave the branch until my glucose rose to a comfortable level. It was past closing time, and each one of them took care of me like I was a family member or friend. They even brought me two bottles of an electrolyte drink to keep me sustained. These ladies went above and beyond for me and still helped me to take care of my original banking needs. My medical crisis could’ve went a lot differently if it weren’t for their attentiveness and caring nature. I’m forever grateful. Thank you ladies!"

"Worst bank ever good luck getting ahold of them for anything, if you work long hours you will never get a hold of them none of the phone numbers for the call center or the local number will provide any kind of help or assistance and although the girl in the office is very sweet and claims that she always returns messages as she gets them, someone did not return any of my calls for over 3 months when I was just trying to set up direct deposit and when I went to close the account shortly thereafter, they charged me $35 for not having enough money in the account or some such nonsense. They literally took $55 from me after hearing that I was closing the account due to not being able to add any money or be able to manage the acct in any way.... worse bank I ever opened an account with, and definitely the most disgusted I've ever been, hope that 35.00 was worth it."

"Love this Branch. I Especially Enjoy Alice & Arie. When I come in they always seem to be working together as a team. They both seem like confident leaders. Both very efficient workers. Always so chipper & Eager to make my banking experiences better & simple."

"Allison at the Merrillville Indiana branch and her crew are the Best! She is the Best! I had an issue with my account and she went above and beyond to take care of my issue. Allison is an Excellent Employee!"

"Jiana was very friendly and helped me out. Arie the branch manager is also very nice. I have been banking here since 2016 and every time I call or come into the branch she is always helpful and cheerful"