Enterprise Rent-A-Car

"I had to recently rent a car from the Merriville location due to someone rear ending my vehicle on I-94. They were super friendly and helpful throughout the whole process. I was already stressed out and very much appreciate them answering my questions and being patient with me. Even told me were I could park my vehicle to get it towed away. After returning home and turning in the vehicle at night I received a call from them the next morning asking how everything went and that my deposit would be returned. Very nice of the follow-up. Enterprise in general always has good service and good employees. Thank you! Jenny."

"The car I reserved was unavailable as it needed to have work done on it. They gave me several options of upgraded vehicles at no extra charge. They also gave me other options that were only $30 more rather than what would have been $150 more. I decided to choose this option as I always wanted to try that particular vehicle. They were awesome and provided me with great service. The messaging system worked great. I had a flat tire on my trip and they had it addressed right away. I only needed to use the text message for assistance. This was great. Even with the few issues we had, they addressed it so perfectly that I can't even complain. They did an awesome job."

"I rented a car from the 1100 West 81st Enterprise location. Tyler was exceptionally professional and nice. The whole process was a smooth experience. I wouldn't think of going anywhere else, but Enterprise. Thank you."

"Showed up an hour late due to personal reasons for my rental and they had no vehicles in my category that I reserved. It was supposed to be a sedan. They upgraded me to a smaller SUV. The vehicle was not clean inside and smelled of cigarettes smoke. It ended up giving me a headache. Ran into a very nasty thunderstorm and the vehicle Slipped over the roadway, even though we were going 40 miles an hour. I may not have had traction control on. It may have been clicked off so that may be my fault. Vehicle also was shifting very hard and very loudly. I will run from them again, however, this time it seemed, they did not have enough vehicles and the vehicles Had definitely been on ragged"

"Nathan was awesome!!! When I went to pick up my rental, I noticed a cigarette smell in the vehicle. They assured me it was cleaned. After driving it for a day the smell became stronger. I called and explained the situation to Nathan. He apologized and helped me resolve the situation. I will only rent my cars from this location moving forward!!"