Smith Ford 1777 East Commercial Avenue, Lowell, IN 46356

"I would like to first say that in buying my vehicle from Smith (specifically with Dan), I had no issues and it was a pleasant experience. My issues lie within the Service department. My current vehicle (purchased from Smith) is two years old. Earlier this year I brought it in for intermittent washer fluid issues and a window rattle. I was told the window rattle was due to a door recall with no path forward and they would not look at it. Fast forward to August, when I have uneven tread wear on one tire to suggest a bad shock. I was told that it is leaking, but not enough to replace (the part is under warranty) and to come back with new tires on it. When I got my tires changed, the place said “your shock is leaking all over the place, you need to get it replaced”. Additionally, at this time, I was told the window rattle was actually NOT due to the door recall and is a separate issue. I went to a different Ford dealership and they replaced both rear shocks (under my warranty) and fixed my door recall in one visit, and will diagnose my window at a later visit. Smith seems to like to give the runaround. I could’ve had my window diagnosed months ago if they didn’t give me incorrect information about it being due to a door weld recall. I will no longer be using this location for service, and if you value your time and genuine customer service, I suggest you don’t either."

"I had an amazing experience at Smith Ford! The communication I had with my sales rep through the day, before I even made it to the dealer, allowed the process to go so smooth! I came in and purchased exactly what I was looking for! My sales rep Justin made me feel so comfortable with the process! Not to mention the great deal I got in my brand new vehicle! I definitely recommend you purchase from the guys over at Smith!"

"I just want to thank everyone at Smith Ford and especially E.J. for making my vehicle purchase a great experience. I was looking for specific options in a new Mustang GT. Luckily I found it Smith but unfortunately it was three states away. I was a little apprehensive about traveling that distance to make a purchase of that scope. After speaking with E.J. and negotiating everything prior to arrival, I felt that they were sincere and honest. They picked me up at the airport and had me on my way in no time at all. I would highly recommend Smith Ford."

"I had a wonderful experience with Smith Ford, and EJ Viking my salesman. I was going to buy a truck at my local dealer, and thought I better shop a little. They gave me their best price right up front, no pressure, no pressure of selling the "extra's" and found me the truck I wanted. Everything was done as expected, and as they communicated with me. Very happy to do this review and I feel they earned it. Good job guys, and Thanks"

"This is our second vehicle purchase over the past four years at Smith Ford. Honest, professional, and trustworthy individuals represent the dealership. Justin Kinnis was our sales representative both times and he was such a pleasure to do business with. He is knowledgeable and makes the transaction a no pressure experience. If you are looking for a vehicle you need to check them out!"