Floor & Decor

"More employees sitting on their butt doing nothing than customers in the store. Checkout line was 4 deep with only one cashier working despite literally 5 employees sitting around on their phone doing absolutely nothing. 11:20am 08/15/24"

"I really love this store staff are nice and very helpful Free design consultants are a plus Jaquita Grant was so helpful she's good at what she does and she look and act the part of a designer I will be returning for future projects thanks so much Jaquita!! I will be back!"

"Alex rocks!! I am so impressed with the associates at this store. Everyone was helpful asking if I needed help finding anything, offering to show me where something was by actually walking me over to it. But one associate was above and beyond. Alex was one of the first to greet me near the door, when I was in back near the marble he helped me load the tile onto my cart, as I was checking out he was upfront near the register helping another customer, when I finished my purchase he loaded my tile in the car. He was so on it I had to ask his name and title! He told me he was the assistant manager. I asked why he wasn’t the manager?! I really appreciate the professionalism of Alex and all of the employees at this location. I had a great experience both times I went in the store."

"Have spent a lot of time at other F&D locations, but only recently had need to go to the Chatham location. While looking at products we were approached by Lamont, who we later found to be the store manager. He was incredibly helpful in guiding us through product, explaining differences and reviewing pros and cons of the different options. He then called Katie over to help create a quote and she also was amazing to deal with - friendly, knowledgeable and just a pleasure to work with. As we were wrapping up I mentioned to Katie an issue I had with tile I picked out for our bathroom (the tile we have is a great product, it’s that I don’t personally like how shiny/slippery it is). She guided me to a product that would help make it less slippery, which probably saved my sanity. My husband and I both walked away saying that this was the best/easiest/most pleasant shopping experience we have had during our entire home renovation process, and we will definitely be back for other needs."

"Lindsay was very professional and patient with us while we picked out our bathroom tiles and flooring. She is extremely knowledgeable about the various shower bases and reminded us not to forget the anti microbial grout. She was very pleasant and easy to work with. We appreciated all her suggestions. I will recommend Lindsay to all my friends and family."