Greater Olney Library

"They closed at 1:40pm on a Friday and that was my first time there I came at like 12 something and I thought they closed at 5 and the man tap me and said they were leaving"

"This library has lazy employees that takes it upon themselves to close 10+ minutes before closing. I was rushing in traffic and still made it before closing time just for the door to be locked: I’ll be reporting them to the city because they are stealing money while doing nothing."

"I really like the interactions & activities this location host for families, children, and the community. A little goes a long way, its important for the community. The facility is clean and organized and the staff is so pleasant."

"I've had a few incidents here already over a few months. Once I went in with my daughter and had to take a test for my job online. It was a pretty quick one so I used the express computer. There was one man on my left and one in the right and then an empty seat next to the man on the left of me and a female next to that one. I had my daughter sit in the empty seat with her book so I wouldn't be an inconvenience if I sat her next to me with little space and I know she moves a lot (she's 3 years old). She was singing and apparently it bothered the gentleman on my left he had said " do you mind " and I apologized. Almost done with my test she had got out the chair to tell me something and she slightly kicked him while getting down and he yelled "control that monster!, she should be on a leash!" Of course I understand why he was upset but no reason to be disrespectful. I said no she is a a 3 year old child not an animal! Sorry but no need to be nasty! I'll be leaving in two minutes anyway. I told her to get her book so we can leave and she grabbed the back of his chair to get on her chair, as he was staring at us the entire time since my comment to his statement, and he pushed her hand off his chair and she almost fell and I got up and said don't you dare touch my daughter! Have you lost your damn mind and he called the security guard BY NAME obviously they were close and when he came over asking whose child and the man said we have a situation with this child disturbing me and the security guard said control your child miss and I said no she doesn't need to be controlled she hasn't done anything to this man to purposely bother him and he touched her! He said ok here's another chair so she can be by you, and he put the chair behind me and I said you know what, no problem I was just leaving. I pressed print and got my paper for my test score and left. There was another time there were young teens fooling around being loud and no one said anything for about an hour they just ignored it, which is no big deal. until one kid was standing on a chair and this man who worked there physically grabbed him and took him off the chair. Something should have been said before anyway, why get upset then and decide to physically do something. They definitely need workers who can handle a public library in the area that they are in. It can be a difficult job at times but they definitely need a better team and more space and a cleaner environment. Tonight I went in 45 minutes before they closed to print out something real quick and it didn't work. I stood a minute to ask one of the ladies how come it wasn't working she said they close the computers down a half hour before close, I said oh okay, even for the express computer? I just need to print something out my email real quick. She said no they all close at 7:30 and when I looked at my phone it was now 7:28 and I said oh, it isn't 7:30 yet and I got no answer So I just left. Again I understand they want to get out a decent time but 5 minutes would not have hurt while there were still people on the computers as I walked out. There are 2 kids computers and one never works so I can't ever take my daughter, they have a tiny section for her and nothing else to do besides books unlike the other philadelphia libraries that actually have things to entertain them like puzzles or letters and a better section of toddler books. I now have to take the bus to another library if I need to be there for more than 5 minutes meanwhile I live 2 blocks down from this library. It's ridiculous and something needs to be done already. I've never had a bad experience at a public library till this one and it's very shocking, and disappointing."