Dr. James Fierro, DO

"This happened a month ago. I called into the office requesting to have an appointment with Katie ( a provider who I have seen if you look into my chart). When I called it was 12:15 and they take there a little later. Which is fine no worries. I speak to a front desk person who was very rude not pleasant. I inform her that I needed an appointment with Katie for a follow up being as though she informed me my provider left. When I told her I want Katie she immediately said I couldn’t schedule with her because I would be a new patient. I am in the health career I know when the cut off is for a new patient. She didn’t like I said that. When i told her I am not a new patient I saw Katie before, she placed me on hold. When she came back she said her books was filled and I would have be with someone else. Not once did she accept my preference or asked when I wanted to be seen. She never offered to see when she is first available for me to schedule with her. Very rude, not polite. IF YOU DO NOT LIKE YOUR JOB FIND ANOTHER ONE. There was no even apology or call back call to me to figure out the issue and how to fix it. My family comes and sees Katie and I been there since birth. I will not be treated like I am customer or accept rudeness or accept a person that goes over my preferences. I would rather go to Christiana Care who values their patients and are respectful. By the looks of the reviews seems like this isn’t a good place to call family practice or follow their core values while speaking on the phone. Like sorry if I interrupted anything before I called."

"What an incredibly rude office who recently demonstrated what seems like borderline malpractice with patient disclosures. I was a patient for approximately 5 years and all of that relationship building was thrown out due to a lack of communication and an office staff that quite literally hangs up on patients."

"I’m not even a patient here yet and i’m scared to even try with this office. They were highly recommended from a family member and i’m desperately seeking a new PCP so I decided to look more into this place. Every fear and concern I had has been confirmed to happen here after reading what your patients have to say! Disgusting and disappointing to say the least and so happy I did my research first."

"After being a long time patient of the practice, I would not expect to be treated with such dismissiveness. The receptionist and other patient facing admin staff are horribly rude, demeaning, and condescending. They actually hang up on patients if they pose a difficult question or situation that they need help with. This is a true shame because the actual medical providers have been professional and appropriate. I would not recommend doing business with this practice if you wish to be treated with dignity and respect!"

"I called this practice 9 times over a 2 week period in an attempt to schedule a new patient visit (their website states they are accepting new patients). They NEVER answer the phone and half the time the call will not even connect. I left messages on 4 occasions and received a call back once at a time I was unavailable to take it with no message left. I have given up and will attempt to connect with a more responsive practice. Giving 2 stars with the benefit of the doubt that their actual medical care has to be somewhat better than the admin side of the business."