Vital Support Home Health Care 4711 Wellington Street, Philadelphia, PA 19135

"Staff is very professional and helpful. They helped my grandmother obtain her services, and the enrollment process was seamless.They sent a caregiver to our house right away. We are very pleased with the services provided. We definitely recommend Vital Support to anyone who needs home care services."

"Vital support do not take care of their employee’s. I have been employed with them for three years now. I have never requested off time; due to the fact , I know my client depends on me. We are at work even when the Vital Support office is closed. Vital support only pays you for two holidays a year, and if you don’t submit a letter requesting that you won’t get it. With all that has been going on I have not received any additional pay such as hazard pay, hero pay, but we are essential workers. As my client relaxed at home, I shopped, did her laundry, all her errands, and extra cleaning to ensure her safety. I risk my own safety daily to do my job, I don’t think Vital Support understands the level of anxiety and stress, employees face on a daily basis."

"ZERO STARS. Horrible communication skills. I’ve been receiving direct deposit forever. What ever happened I have been getting paper checks. When I asked why they said because they had the wrong phone number on file which is a lie. I’ve always had this number for the last 5+ years. What does a phone number have to do with a bank account number? When my client needs an update, they say nothing I just don’t receive pay until I figure it out. They’ll leave you on hold for minutes and hours at a time. Sometimes long enough for the phone to hang up on you. Oh and they don’t answer emails. I still have 2 emails not responded to. Clearly most of the people in office that did there job is no longer there. I don’t recommend to work with or for this company."

"Tried to get support for my room mate who had a kidney transplant. 2 days after we gave them all his personal information, someone attempted to create a direct deposit with social security and take his check. They don't know anything about health information protection. One of the ladies had him drop his information off in her home mail box. I'd exorcise extreme caution when deal with this organization. Updated 7/16/2018 The owner decided to post a comment almost 1 year after my initial post! No contact has been made or investigation, however all the allegations are 100% true! WE delivered personal information to their agent at their home mailbox!!! This was done because they requested we do so! The women who worked at this location that was helping us was confronted after we reported everything to social security and stopped the direct deposit account that the agency attempted to place the check into! Her response was, “it’s always the family that steals from the patient!” Regardless of what your staff reviews, does not mean they are following those practices! Period! The fact that you attempted to immediately state the allegations are false without any contact, questions, research just shows just how shady your entire organization is! How dare you! When my home was at its lowest point, my room mate suffered complete kidney shut down without warning and your staff tried to steal from us! Then the owner states it’s false with some non sense about the staff reviewing policy! Did you call me? Did you ask a question? Did you review the file they put together? I should contact a lawyer and have you guys thoroughly investigated!!"

"I've been dealing with this company for some time now. Almost every week they call with some sort of issue or another. As if they're making up rules as they go along. Some of the employees need to be trained a Lil better also. They're customer service support is good tho. Always greets you with a smile"