Capital Health Primary Care - Mountain View

"I see Dr Shaismy Kudakachira and both her and her nurse are very kind, personable, professional, and I feel I have great service from them both. I know there are various Dr's here and different people have different experiences with others, but my experience with my dr is top-notch."

"This review is specific to Dr. Canales who provided the worst experience I have ever had with a physician. She was the Dr. on call several months ago when my wife was suffering with COVID and I had to call the answering service three times (once every half hour) because she wouldn't call me back. The only way I was able to get her on the phone was by the answering service conferencing her in. So after an hour and a half she got on the phone and was immediately condescending in her tone. She asked no questions about my wife's symptoms, any prescriptions she was on or any other medication she'd taken. I had to tell her all of that to which she replied "well, I'm not sure what you want me to do at 1:40 in the morning." She made sure to remind me of the time a second time during our short conversation which made it clear she had zero interest in fulfilling her on-call duties. At the end of the call I asked for her name - because she never gave it to me - and she told me then spelled it out with a very arrogant tone as if to say she was so confident she'd handled herself properly she didn't care if I had the complete spelling of her name. Thankfully at 8am our regular office was open and we got a competent, caring doctor to speak with my wife and help her because Dr. Canales was absolutely horrible."

"wonderful staff, very friendly, and Doctor Canales is smart and caring. I always feel better after an appointment with her. She has a truly uplifting way aout her."

"I would not recommend this practice. I have been seeing a wonderful doctor there for years, Dr. Frances Chang. I had a recent appointment scheduled for months which the office just cancelled. I called to reschedule to find out Dr. Chang is leaving the practice. I was told I could not get an appointment with her before her departure. I find this to be appalling. A doctor is someone you trust and I wanted her to follow through with my recent blood work tests. I will find another practice and NEVER recommend Capital Health Primary Care to anyone. I was treated with such disrespect! There is NO WAY I will be remaining with this practice."