St. Luke's Palisades Family Practice 8330 Easton Road, Ottsville, PA 18942

"Dr. Kotz is wonderful! I recently called because I was having some pain and I was told they couldn’t get me in until the next day. I asked if I could come in on a Saturday and they aren’t open on Saturdays anymore and the evenings were very limited on the one day they had."

"I have been a patient here for over 6 years and have had a positive experience all around. Everyone is very pleasant and I feel extremely comfortable with the providers I have seen over the course of 6 years. I'm glad I found a place I feel cares about me as a patient."

"While i like Dr Kotz, the way this office is ran is continuously getting worse. I have never had an appointment go on time and consider yourself lucky if you are seen 30 min after your scheduled appointment, even if it is literally the first appointment of the day. on average it is about an hour. what is causing me to write this review now is I am calling at 8 AM when they open on a Friday, and there are 30 people ahead of me on the phone call list. this is absolutely unheard of!!"

"I recently decided to switch to this practice. I have 3 sons. I called and was told I could not just schedule their physicals. I was told I had to schedule a new patient visit before they could be seen for a physical. I scheduled the appointments and asked again why we could not just have their physicals done that day and was told their policy requires a new patient visit first. I received one bill via email and paid it thinking it was for all 3 of my sons. I then received 3 bills in the mail. Two were for $155.05, my insurance paid $19.95 on then and a third bill for my middle son for $175. I was given a complete run around by Palisades family practice and St. Luke’s billing as to why one bill was different. I called repeatedly. Today I called again and after I was told the Office Manager would get back to me right away, she did not. I called and the receptionist told me she called me back. I told her I had my phone on me and I never received a call. She told me then that maybe she did not call because she was busy. I insisted on speaking with the Office Manager who then yelled at me for harassing her staff. She told me she looked at the bill and the only difference is my one son has glasses. So for a new patient consult where the Dr. asked me when he was due for his next eye exam I was charged extra. She then asked why I did not schedule the physical with the initial appt and I told her that I was told repeatedly that I was required a new patient visit. She said that was not true and that she has newer staff and she did not have time to train them on everything. So because she did not train her staff I am now going to be out almost $500 for new patient visits and she said Yes! This is theft by deception. I see I am not the only one they have done this to. I am filing a written complaint. *It took a few months but St. Luke’s took care of the additional bills I received. This goes to prove this practice fraudulently billed me. I appreciate that St. Luke’s made the situation right. I unfortunately paid one of the bills already and will not get that money back.*"

"Moved to the area 3 years ago. Needed a physician for my mother who is 86 years old. My son and I also needed a doctor to help us transition from So NJ doctors we previously used. I have no complaints, but accolades. We felt welcome, cared for, and listened to with all concerns. The staff is busy, but kind. We’ve seen Dr Lipson and Dr K."