Wells Fargo Bank 122 Water Street, Newton, NJ 07860

"Exceptional service. I came in with two babies under 2 after a incredibly rough morning, and the two women in here literally made my morning better. The women/ bank tellers were so kind and informative, they showed me things about the Wellsfargo app I had no idea. They showed me how to order a replacement card and have it be updated in my tap to pay instantly. They informed me I could use tap to open the door for the bank, this was after one of them talked to my girls while the other helps me with my withdrawal. They were simply kind and very informative but it made my morning exceptionally better."

"They are getting better at acknowledging their customers as they walk through the door. I remember that back in the day, you could walk into the bank and walk up to the bank teller. Now you can hardly do that due to COVID-19. They took down the barriers recently. I remember people talking nicely about their bank experience. Nowadays, not so much… But recently I’ve seen some changes, so I have some hope now."

"This place never prioritizes customers over any other task. Theyll make you stand there and wait as 5 people struggle to help one person, or as they file paperwork they can do later, or as they help someone cleaning figure out where cleaning products are. All of that is more important than helping the customer. Ive never once walked in here while being the only customer and just been helped, its always a wait. Hate this place."

"If I could give this location 0 stars I would. I recently moved out to a more rural area, which means my drive to the bank now takes me about 30 minutes each way. I have never worked with this branch before and I was nervous after switching from my normal branch but I was hoping this branch would provide a good experience as well, boy was I wrong! I have a family company that I deposit checks routinely throughout the year. When I first got to the counter it took someone about 15 minutes to even help me ( I was the only customer in the bank). Once someone finally helped me, and I handed my check over the teller she asked me "If my check was casino winnings" and started laughing! This was very strange and unprofessional but I let it go. The second encounter is when they questioned my family company name because they had never heard of it! I said "Excuse me, as you can see I have been depositing the same large amount checks for quite some time now what is the problem" After about 20 more minutes I questioned what was taking a routine check deposit so long, the teller let me know that they needed to call the company for themselves to verify. At this point my blood began to boil, I called the director of the company (my uncle) they refused to talk to him because they need to call him for themselves. I said I will give you his number! They refused and said they needed to figure out how to get in touch with him through their channels only. Mind you my husband and my 1 year old son are waiting in the car, and about 45 minutes has passed. At this point I asked for my check back and said forget it, now that I wasted 2 hours of my time, 1 hour in commuting time and the time spent in the bank. I called corporate and complained and submitted a report based on my horrible experience. They apologized and told me I can use a local Wells Fargo ATM to deposit the check ( I am home already) The closest ATM to me is 27 minutes from my home ( another hour in the car). I deposited the check in the ATM with no problem and the funds are in my account this morning. I will be using the ATM from now on, I refuse to ever go to this branch and you should to. I saw the two star reviews on google and based on the other reviews there have been similar situations that have occurred. I do not normally write reviews but I had to warn other patrons beware of this branch!!!!!!"

"I come to this bank to cash checks once a week. The tellers are fantastic. Always super friendly and welcoming. However today for the 2nd time I came in to open account. I tried to do it online but got an email saying that they needed to verify my ID so go to the branch with that email and open it there. First time there a few months ago I was told by the banker that she was too busy! This time I was told no way that she needs to leave in 8 minutes. No offer of someone else to help me! She just said make an appointment and come back next week! I told her that I would probably just go to another branch. Not a good look for this place at all!! What a shame!"