Lakeland Bank

"Worst bank!!!! Looks a lot nicer inside now but the people inside are not nice and are the least helpful people on the planet. Stay fresh from this branch and the one in Andover or better yet stay away from this bank all together use first hope!"

"I am very disappointed in my "hometown branch." I arrived at the bank at 3:48pm to open a savings account with my son. While I realized the bank closed at 4:00, it is very hard for me to leave work early to do these kinds of errands and my son had been wanting to open a savings account for months. When I got there, the woman in the office was working with another customer. She told me it was nearing close to 4 so she may not be able to open the account, but it would depend on how long the current customer took. Apparently the other customer needed to run outside for something and come back in, so her time was going to take a bit longer. The bank woman immediately told us she would not be able to open the account today and that we would need to come back. I and my son were very disappointed. Extremely poor customer service. I arrived before the bank closed. The woman should have been willing to extend an additional 10 minutes to her work day since I had arrived prior to closing time, so we did not have to turn around, drive back home 15 minutes, and return another day. I had everything I needed and it would have taken her about 10 minutes to open a bank account. It was obviously more important to her to leave on-time, than to please a child who was there and excited to open their very first bank account. I've been a customer of this bank for many years, but stuff like this makes me wonder why I stay."

"It is nearly impossibly to speak with anyone at this location in a professional manner. I've been dealing with a deceased family member's account and have been met with nothing but frustration for two months. 90 percent of the time my calls have gone straight to the call center who also have terrible customer service skills. Both parties seem to make up new rules whenever they see fit. I cannot wait until I can be done with this bank once and for all."

"I use to have an account at this bank in Newton and I had to go there to cash a check and it was a great reminder of why I switched my banking over to chase. I was not greeted, not one teller was pleasant or smiling and when I asked for some 20s in my cash the women rolled her eyes at me and couldn’t even say have a nice day. I guess when you’re so miserable it’s hard to want your customers to have a nice day. Thank you lankland for confirming my decision to change banks"

"Lakeland Bank has very poor customer service, you can go to a different branch and get a completely different customer service response.There is no uniformity. They offer their customers a huge disadvantage bc they are also not technologically advance with it's product offerings. This is a small town bank that does not even give you a small town warm friendly feeling within their branches. I would recommend taking your money somewhere else. There is soooo Much more better banking sources out there."