Ming Self Storage 720 North 5th Street, Philadelphia, PA 19123

"Ming Self Storage, which is conveniently located in Northern Liberties, is a local business with great, even outstanding service, for its customers. The staff was extremely helpful in all aspects of moving. It's not just a storage facility. . I contracted with their moving services to move an entire household. The movers were exceptional in their professionalism, efficiency and care. Not one item was broken. Everyone dreads moving. Ming made it easy."

"DO NOT USE THIS STORAGE FACILITY - absolutely horrendous customer service. If I could give it 0 stars, I would. From incompetent employees/managers to lack of transparency and communication, we had the worst experience using their storage facility for just less than 2 months. In August 2020, we reserved a storage unit at this facility over the phone (as we were moving from Charlotte to Philly). At first, it seemed simple enough, but we started to get a little annoyed when we had to call back 3 times to have someone send us an email confirmation. We notified them of the date and time we'd be moving our furniture into the unit (9/9 at 9:30 am) and the employee told us it would not be an issue since they open by 8am. On the morning of our move, we and the movers had arrived at 9:30am but had to wait over an hour because no one had come to open the business. Ming's employees knew the date/time, yet no one had informed us that the person who was supposed to open the doors had a "family emergency" and would not be arriving until 11. We incurred higher costs for our movers to wait around for someone to come open the facility and give us keys to our storage unit. With the "promotions" they offer, we elected to pay 2 months at 50% off, assuming that would cover 9/9 to 11/9. No one informed us that it would only cover through the end of October. On 11/5, my boyfriend received a call that he was late on his payments (even though they had his credit card info for automatic payments). He told them that we were moving out our stuff on the next day (11/6) and he would discuss payments when we'd be in person the next day. Again, on 11/6, movers came to collect our items from the storage unit. Only this time... there was a lock placed ON TOP of our lock. No one was working at the entire facility even though we were told that someone would be there from open to close. We had to call over 10 times to get in touch with someone at another Ming facility in Fishtown, only to be told once again that the employee could not come in due to a "family emergency". We were told the lock was placed on our lock due to late payments, even though my boyfriend told the employee the day before we'd be coming in to get our stuff. Once again, we incurred more costs from the movers having to wait around... this time for 2+ hours. When we finally got through to someone, they had us pay another month of payment to "clear" it in the system (which was completely uncessary) and said they'd send out someone to break the lock within the next hour. NOBODY CAME. We had to send our movers back and reschedule a completely new move, which of course was extremely expensive. This has been an absolute nightmare. The employees are completely incompetent. The "manager" Mr. Jackson is a complete coward who wouldn't ever return our calls even though we called many times and even went into the facility with our complaints after all our stuff had been moved out. We only were able to speak to him for about 5 minutes when we were in person and an employee called him directly. He provided NO solutions except to insult us and tell us that they could move out our furniture for a lower price than the movers for $325. WE WOULD NEVER TRUST THIS BUSINESS WITH OUR BELONGINGS. While I agree with supporting local businesses, this is definitely not one worth supporting. We had a terrible experience and they provided little to no solutions and refused to give our money back. DO NOT USE."

"I have had access issues during the last six months with my first storage unit and arrived to not have the access door open, no one on site, no one phone to help me - but was forced due to emergency to open a second unit this week and what a disaster - the area you slide for the lock of new unit is broken and busted and it didn’t work and caused me to injure and nrweg rio off my finger nail and start bleeding everywhere with no first aid kit on site; for my first trip the entire entrance bay was taken up for hours my someone else’s boxes that blocked access for hours, we had to lift things above and trip through their stuff; later for my second and third trip the garage doors didn’t work, from inside or out, we were stranded in rain end weather, the guy in phone at other location couldn’t help, the building maintence was not to be found, we were illegally forced to go down a slippery stairwell in pitch black with no lights moving large furniture and I had to pay my crew working time and a half foe the extra hour delay. The main bay even if the garage door did work was still mostly blocked. And for the fourth time this year the dollies on site were not seen or usable - my last three visit they were locked up - or not there. After brining these thjngs to attention of staff they didn’t apologize or offer to make anything right and said it was me and my card - yet that isn’t true as other people couldn’t access the units that night either (all before 7pm when they were open). It is not legal and unsafe to give me a door slider that is broken and deny access and then force us to go down a wet dark pitch black stairwell. And then to not apologize and offer even something to make up for it is unprofessional and disrespectful. My thumb is injured and I’m very upset at the situation and some of these issues have been the same for months."

"I highly recommended Ming self storage. Very professional & great customer service. I have worked with a lot of storage companies and I would say Ming’s is the best. Friendly, reliable and affordable. The best part as well is that it’s clean and none of my items are left damaged."

"So far I'm very happy with Ming Self Storage.. I like that it's in a residential building because it means the conditions are better than a place that's only storage. The only downside is that there's one garage door and one spot to move in/out at a time and sometimes residents park there. You also have to share the elevator with people using it for the residences. I'll update after a few months"