T-Mobile 700 Haddonfield-Berlin Road, Voorhees Township, NJ 08043

"Guy with beard and few grey hairs, tanner complexion, and in his 30s/40s has abrasive manners. Normally it wouldn’t matter, if he wasn’t in a custom service oriented position, but he is. Low energy, miserable, and unpleasant personality. I don’t think this is the right fit for him. Someone might say “oh, maybe he was having a bad day”. That might be a possibility, but in reality that’s not a free ticket to have a poor attitude with strangers/customers who will never know him on a personal level. If he approaches you, just save yourself the trouble and ask for someone else to help you. Other workers in the store seemed awesome and jolly though."

"The two guys working here were useless. I attempted to return a WiFi router to the store, as instructed upon cancelling my WiFi plan with T-Mobile. They said that I couldn’t return the router to the store because I already cancelled my plan. I went to a different T-Mobile store and they were able to accept the return without any issues. The Vorhees employees that were there on a Wednesday morningclearly do not know what they are doing."

"I recently visited this store and had the pleasure of being assisted by Chris. Despite the busyness of the store, Chris went above and beyond to ensure that my transaction was smooth and stress-free. He was incredibly patient, kind, and understanding throughout the entire process. What stood out to me the most was how Chris took the time to make sure my 14-year-old daughter was set up with everything she needed during the phone transfer. He was able to multitask effortlessly while making sure that everyone in the store was being taken care of. I never once felt rushed during my interaction with Chris. His genuine care and attentiveness were truly remarkable. It's rare to find such exceptional customer service these days, and Chris exemplified what it means to go above and beyond for customers. I am extremely grateful for Chris' assistance and will definitely be returning to this store in the future, especially if he is there. Thank you, Chris, for your outstanding service!"

"He is very interested in customers. The bad guy burps and farts in front of us. He has no customer awareness. He looks at us as if we were freaks and humiliates us."

"On 5/1/23, I woke up to my phone service shut off. I keep getting text and emails to switch from Sprint to T-Mobile but ignored most of them. Until I decided to call and they sent me a new phone and case. I was even told to visit the Voorhees T-mobile store and speak to Matthew to switch phones. Anyways I still didn't think it was a big deal until my service was off today. I drove to Voorhees Town Center just to see T-Mobile had moved. So I drove over to Eagles Plaza and found the store. I went in and was grilled about how and where did I get my new phone as if I stole it. He asked for my number and claimed he can't help me because I'm a Sprint customer. I said the point of me being here is to switch to T-Mobile service. He claimed there was nothing he could do. I said I remember specifically the rep telling me to ask for Matthew when I make an appointment. He said my name is Matthew and still act like he couldn't assist. All he said was to call customer care. So I went to my car and tried to dial the 611 number but couldn't. I went back into the store and asked for help with calling. Another guy gave me an 1-800 number on paper. As if I could call on my phone. I walked out frustrated. I drove all the way to T-Mobile in Berlin. The store had friendly representatives. I had three of the four employees assisting me. They even called customer service and got my phone restored. I was so impressed and happy I offered to buy all four of them lunch. I never even mentioned to them how I was treated at Voorhees. It seems this location didn't feel like doing anything extra today. So excuses was made so I could leave."