Comfort Suites Golden Isles Gateway

"I was only going to review this for them, but after reading that they have not listened to other guest, I'm making it more public, in hopes of allowing you, the reader, a better experience. In a tourist city, with many tourist cities nearby, thus options for stays, this hotel should lower their price and begin renovation even if it is little by little. The shower facet was loose. I had to hold it in place to disengage the shower. There was no shower head. The toilet was also loose. The cabinet door to the fridge remained opened, which could’ve been easily remedied with a pair of pliers. One lamp shade was cracked with a burned-out bulb. The carpet was rippled. The mattress needed to be changed. It had permanent grooves. The pillows likewise were bunched up cotton. I thought that they had filled it with pieces of chopped up foam. If these details weren’t enough, upon checking in, I was told that the amenities which they promised were not available—no pool, no exercise room, and no laundry. With the receptionist wearing a mask and gloves and dosing alcohol on items, I wondered what hazards awaited. Were all these closed because they knew that there was something wrong? I have been traveling for some months now in new hotels each night. This is a no stay. The sad situation is that most of it could easily be made right. It is surrounded by hotels, with the same price-point, but surely for, higher quality. I hope that the hotel owners recognize that with some work, the hotel will be a loss. I don't want that."

"The area of town was a perfect location for where we needed to go, and the night attendant was so friendly. She made us feel welcome, and was very attentive to our needs. The day time staff at the desk wasn't as friendly, but the maid on our floor was so nice."

"Filthy hotel with deplorable customer service. Upon arriving staff was very rude…grunting or one word answers. Upon seeing the state of the room, we almost left for another hotel…but it was almost 10pm with 3 kids and a long day of driving. Lamp shades broken and stained. Desk chair broken. Walls stained and chipped. Cabinets that were so broken they wouldn’t close. Only one light in bathroom worked. You could see on the wall in the bathroom where the hand towel rack used to be installed. Rusty outlets and screws. Just disgusting. It’s clear no one cares for this place both in the service and in the rooms. There was also an extremely loud fan(?), vacuum(?), machine(?) running all night near the lobby. Just disgusting all the way around. Bedding appeared clean(?) (let’s hope!) but the bed itself was in need of serious replacement. We couldn’t wait to leave! I wish I’d turned around and walked out as soon as the desk clerk made it clear I was ruining his night by coming into the hotel and asking for a room. (Which I actually did have to ask for a room, because when he saw me he just rudely said: “yeah?!”)"

"Very clean and nice staff.Housekeeping was great and the room and bed were spotless.The breakfast was very good and coffee was available early. I really appreciated the nice clean patio for smoking. It was a nice area with lots of convenient shopping and restaurants. I’m not sure why some of the reviews were so bad on appearance. Your stay is what you make of it. It wasn’t a big deal to us that it needed some cosmetic maintenance. Good room and good people made a good stay."