U.S. Bank Branch 8031 West Florissant Avenue, Jennings, MO 63136

"Love doing business here. Everyone is always so cheerful."

"This bank has the worst customer service I have experienced. The phone number listed gives incorrect information. The bank lobby isn’t open when it clearly states they are open until 5. Several elderly customers in line who don’t know how to use the drive up system. Nobody assisting them causing long lines delays. ATM is down and customers can’t get assistance, walking up to cars in drive up trying to reach someone. One teller in the window smiling while on her personal cell phone."

"Long wait times in their drive through. 30 minutes plus on days not the 1st week of the month. Hour plus the first week, for just a simple deposit. I will be doing everything I cab to change banks. ATM deposits are not an option for me. Entered line at 9:45, out 10:16 Entered 9:45 no one in line, simple deposit, 3 cars came and left before I got my deposit back 9:54 Entered line at 9:35 1 car infront of me, out 10:11. The wait time got so long at least one customer was honking their horn."

"This is usually my go to bank when I'm at work. Today was my first negative experience here. Lady was rude. Wanted to charge me a fee for a box of pennies because it was a large amount a whole $25.. seemed fishy or lazy one of the two. Tried to withdraw it from my own personal account and was told no because she knows it's for the business account. Talked to the manager and she wasn't any help."