Connection Bank 2119 Main Street, Keokuk, IA 52632

"My experience has been frustrating. The Bank does not utilize ACH for payments or money transfers. Also, there is a 24-hour funds availability requirement when closing one Connections Bank account and transferring that money to a different Connections Bank account; both accounts held by the same individual at the same bank location."

"We've been credit union members for many years because they have better rates and service. However, after seeing what this bank offers and their incredible service, they are very close to a credit union in many ways. Great service, friendly staff, and very helpful to find solutions to help you. I'm glad we found connections."

"I moved to the area in July. After a bad experience with another bank in town, I went to Connection Bank. They were very professional, kind and helpful. It was so easy to get my account set up and get going. Over the weekend (Friday night, before Chrismas on Monday) I had an issue with an unauthorized online charge to my bank card. I was immediately notified by text, asking if I had authorized it, and given a number to call immediately. My card was immediately frozen. I called this mornig, a new card will be sent out, and my account was restored all funds by end of businesstoday. Very pleased with the quick action taken, and the fact I wasn't given the run around forever."

"I've been a customer for a few months now and I have no complaints for what I use my accounts for. All of the employees have been really nice and pleasant to do business with. Sara and the mortgage team have always been very helpful and timely with all requests. The only downsides to having an account here is the limited ATM access (not networked with ATMs outside of their bank locations), and their online portal isn't what you would see with a larger bank. You cannot make ACH transfers to or from external banks through their systrms. Hopefully Connection will look to expand these services soon."

"Never had a single issue! The workers were very kind and took care of my business in a very timely manner. Of course I needed my I.D but EVERY bank requires you to show identification whether you have an account with them or not."