U.S. Bank Branch 808 South Roosevelt Avenue, Burlington, IA 52601

"Terribly slow and inefficient. I called the phone number for the local Burlington branch and found myself circling in an automated system for over 8 minutes. When it finally decided to forward me to a live person it said my wait would be approximately 10 minutes! I just hung up and went to the bank. As a new customer, this happened to me twice in one week. I received a special offer in the mail and it definitely wasn't worth the hassle. I've banked at MidwestOne for over 20 years and when I call I speak to my local branch in less than 1 minute. I've been very pleased with MidwestOne and I highly recommend MidwestOne."

"Have only always had excellent experience with this bank. Originally opened an account here as I was dissatisfied with the other banks I've had accounts with in the past and I was not disappointed. All the staff I've dealt with here have been friendly and helpful. I agree there's a lot of questions at the ATM, but I feel that helps keep my $$ safer. I do wish there was a tiny awning for the ATM so that the screen wasn't so hard to read during the sunny days, but other than that I have had quick, smooth, courteous and friendly staff each time I've gone here. I like knowing I have an on-ground bank because sometimes digital banking alone just doesn't cut it."

"Do not use this bank. Deedee Weicher was awful to work with. She was very rude and condescending, and she lied multiple times during our exchanges. She will treat you like dirt, especially if you aren't very wealthy. I guess she assumes that not being wealthy means that you are unintelligent, and she treats you as such. I've never been treated with such blatant disrespect in my life, as I was by this horrible woman. Worst experience. A nightmare. Go elsewhere. Trust me."

"Find some place else to bank. They refused to open a savings account, because they were closing in 15 minutes, and the teller said it takes 30 minutes to open one. If a bank can't go the extra mile to service a new customer, then it's not worth your time to bank there."

"I used to love my bank but sadly I now HATE my bank. Thier new bank ATM is mounted in the building now facing outside, so they say, it can be serviced from inside. Obviously s convenience for them . MAJOR problem for customers since it is along the wall where teller windows are and the commercial customer window is the window that shares the wall. So sit and wait to get to your machine then get ur transaction done, then ur stuck in the line while commercial customers complete their business. And they removed the downtown ATM. I am planning on changing banks. Aside from that the overdraft fees are highway robbery. Had a problem on vacation, simple mistake on my part, I admit it. Cost me over 200.00 in fees. Got home checked my account and immediately set about fixing it. Almost a week later, problem resolved by me. I start receiving mail overdraft notices in the mail. They charge if ur over drafted too long. Someone without modern technology would have really been screwed. A little quicker on the notifications."