Casebine Community Credit Union 485 West Burlington Avenue, Burlington, IA 52601

"Shawn Mckoon was very helpful in getting a lower rate than Deery Brothers Honda could get me and changing my loan from Wells Fargo to Casebine! Thank you for all your help!"

"Would give a 0 stars if I could closed my accounts for no reason no communication nothing absolutely rude customer service 100% do not recommend"

"As far as financial dealings, I’ve always had a good experience with this credit union. Their covid policies are very specific. They only allow specific types of masks and they limit the amount of change that can be counted. Also the change cannot be in a personal container, must be in a plastic bag. They said quart sized bag. Make sure you call before you drive there to find out everything you need to know so you don’t end up making three different trips and still not have all of your banking completed."

"This is probably the worst bank my fiancé and I have dealt with. They charge you fees for paper statements without telling you and EVERY THREE DAYS they charge you a extra $10 if it goes in the negatives. We never received a paper statement in the mail either so it was a complete shock to find out . Also, if you don’t use online banking, they charge you to bank with them. They refuse to work with you and this is not the first time this bank has screwed us sadly. I hope no one else has to deal with the trouble this bank puts people through and goes to a more trusted, competent bank who does work with their customers."

"I have not done business with Casebine personally, but my whole family has been receiving harassing calls and visits for a debt from a deceased family member. This place has no compassion WHAT-SO-EVER. They will call you 48 hours after a death to collect money from a family members debt you have nothing to do with! Their staff is extremely rude, and sent a tow truck to a family members house that lived over an hour away and knew nothing about the debt or the item they were looking for. I would remember this if you plan on getting a loan from them. They will use intimidation right after a death to try and unlawfully settle a debt, while harassing grieving family members. BEWARE!"