HOTWORX - St. Louis, MO - Midtown 3763 Forest Park Avenue, St. Louis, MO 63108

"Please beware! This franchise owner is a crook! I have been trying to cancel my membership for over a year now and no one returns my email or phone calls. I’ve spoken with several people at the location that have told me that Manager or an owner are going to call me back in regards to canceling my membership and no one has done so. I have tried to dispute this with my bank and, put blocks on the account, but HOTWORX just changes the name of which they are withdrawing from my bank via routing number and account number continuing to take the money. Franchise owner is a crook. How can you do this hard-working people. I have a new membership through a franchise out of Murfreesboro, Tennessee. The “sweat everywhere membership” I speak with that owner all of the time. I’m not sure what I’m supposed to do to stop this crook from taking my cash. Stay far far away! DO NOT SIGN UP AT THIS LOCATION!"

"UPDATE: I cancelled my membership and they still continue to try to charge my card. I have spoke with someone multiple times saying that they will take care of it but they never do. Recently joined. Great workout, but it appears the business itself is run poorly. Was not given code, or proper directions on how to access the facility. I've seen several people unable to get in as well. It's a little dirty in there. I was told I could bring a guest so long as it's during staffed hours and I've been there 5 times now during "staffed" hours and there has not been a person there."

"Similar to a lot of other reviews, I cancelled my membership, sent the email as I was instructed to do and opted for the with the 60 days notice option. After 60 days, they did not cancel my membership and continued to take money out of my account. After 6 phone calls, they still have not refunded my money. I am going to try to put a stop payment through my bank to prevent future payments from being withdrawn but I would not recommend doing business with HOTWORX."

"I'm giving a rating of 1 because there's no option to rate this business as 0, which it truly deserves. It's a complete FRAUD. Please, for your own sake, steer clear. The management in St. Louis will gladly take your money and then completely abandon you. They are consistently absent, never answering the phone or returning calls, and there's no email provided to contact a manager or anyone of authority. I had a lengthy membership in Texas and decided to switch to the Sweat-Everywhere plan for my new job in St. Louis, Missouri. However, I couldn't even step into the studio to begin my workouts because the door code was dysfunctional. After numerous attempts and frustrating visits to the studio, where I was met with a closed door, I finally managed to catch the manager one morning while they were there for a repair. We mutually agreed to terminate my contract and issue a refund. I left, thinking the matter was resolved. Yet, three months later, they're still charging me. Hotworx lacks a central corporate entity to address client-related issues. Despite presenting themselves as a cohesive company, these studios are merely franchises. If you encounter a problem, you're essentially left to fend for yourself. It's a shameless display of incompetence and disregard for customer satisfaction."