CORA Physical Therapy Hinesville

"I have no idea how they could have reviews when they don’t even answer the phone to schedule patients or answer any questions a patient could have. I saw them consistently a year ago following ankle surgery and my PT was Marty - nothing but good things to say about him. I had to have another 2 surgeries and asked my surgeon to specifically send me back here because I liked them, and I regret it. I gave them some time to receive my referral and work out my insurance and after 2 weeks I reached out to schedule - only to be told they never received a referral for me. I told them I would call my doctor because they said they sent it out the day of my last visit, and apparently giving them a date all of a sudden made my referral appear in my chart. But that wasn’t good enough, because Traviona stated my surgeons office had to send in a pre authorization to my insurance so I could be seen. However my surgeons office told me otherwise. When I called Cora to tell them, Travon’s told me they already took care of it and they would call me once it’s all finalized so I could schedule. I got notified directly from my insurance once they completed things on their end, so I reached out to Cora to schedule and didn’t reach anyone. I left voicemail after voicemail, responded to their texts saying it’s time to schedule and it’s so easy to schedule - no response. Went online to schedule since that was an option, and no available appointments showed up after they made me put in my insurance name but appointments showed up for cash pay patients - imagine that. Weeks went by, no return call or texts and of course no one ever answered when I called. I finally tried my luck right at the end of the day and got ahold of someone, and after voicing my concerns I received multiple apologies and got scheduled for a consultation. I had my consultation the following week, and got ALL of my PT sessions scheduled out before I left that day. My first visit was later that week, and I ended up being unable to keep that visit so I called to reschedule - of course no one answered, so I tried again later and still no answer so I left a voicemail asking for a call back to reschedule. Never heard back. My next appointment date came, and I never received confirmation for it so I called to make sure it was still scheduled and you guessed it, no answer. I left multiple voicemails, replied to texts I had received and not one time did I get ahold of anyone. Nor did I received confirmations of appointments. But I sure did receive a text telling me it was time to schedule an appointment - so confirming with me that I had no appointments already scheduled even though I made them all and had a printout of them. Weeks went by and someone got brave enough to call me, Traviona, telling me if I didn’t schedule by a certain date they would discharge me because I hadn’t been in. I returned the call, even though I don’t get paid to do so like they do, and told whoever answered exactly what I think of their business (which is nothing positive) and that I’m discharging myself from them because I would rather do my own PT at home than ever come to them and I expect to never be contacted about anything ever again. I have no idea what they did over the last 6 months, but they ruined themselves. It must be a difficult job - sitting up front playing on your cell phone while people are calling, signing in for visits, trying to schedule, etc. No wonder people can’t get calls back, your staff is too busy watching Tik Toks. Save yourself the time and money - find another PT place or do it yourself at home. Edited 8/22/24- I left this review weeks ago and you’re just now saying I should email you to discuss. I have nothing to discuss, I’ve said what needs to be said and that’s the end of it. My opinion and review won’t change."

"Exceptionally friendly and welcoming atmosphere, the ladies who run the front desk were very helpful. My first therapy session was excellent, the therapist, and another lady , who was training, were very thoughtful, and thorough."

"All of the therapists are super nice and absolutely amazing. They will joke and laugh and conversate with you. And they make you feel so comfortable. The ladies in the front office are so unbelievably nice and always remember everyone who walks through the door. I absolutely love it at CORA!"

"Overall fun & great experience, from the administration being friendly and caring with great attitudes. All of the therapists that I have worked with have been great in explaining how the exercises will help. They are always making sure the exercises are not painful, and that we understand not to push through the pain. Love the place and I will continue to come to this specific Cora PT for all future PT sessions."