Central Downtown Garage 707 Pine Street, St. Louis, MO 63101

"Multiple cars were broken into, one missing all four wheels! When we went to leave, there weren’t any attendants and every single machine to pay was out of order. I tried three of them unsuccessfully. I don’t want to get charged for multiple days but there isn’t anybody here and nobody is answering the phone!"

"HORRIBLE customer service. My rental car had been parked in this garage for six days as I was staying at Hotel Indigo within walking distance of the convention center and never needed the car. Upon departure this morning it took 45 mins of being accused of pulling a ticket (I did not - checked into the hotel and they gave me a card and told me where to park) and being accused of letting someone else out of the garage (I also did not). I asked that camera footage be pulled to invalidate her concerns. From a customer perspective, I pay the hotel and the hotel pays the garage so why did it take this long and so many allegations is mind blowing. The lady working security this morning Sat, 6/3/2023 at 10am should NEVER have a position that interacts with customers. I do not appreciate being accused of anything without validation and I definitely don’t appreciate my time being wasted even after a representative from the hotel attempted to resolve the issue with her. I almost missed my flight dealing with this unnecessary behavior and it needs to be addressed. I will NEVER stay at this hotel again (although not their fault) as a direct result of the parking garage’s actions."

"They're increasing the price without fixing the stuff thats been broken over a year. Multiple cars are being broken into every week, the door outside on pine is supposed to remain locked until a parking pass is scanned, but it's been unlocked for over a year without getting fixed. Plus security is not always here and the gate gets left open randomly. I can't believe they're trying to charge more for an unsafe place to park. Increasing payment from $85/month to $125/month without improving safety is not cool."

"We just stayed in at Louis for 2 days and came back a few days later for another day. We parked in this garage both times. Parking was $12 a day which is cheap!! and all of downtown is within walking/scooter distance. We even locked our keys in our car one day and they let AAA come in and help us with no issues. They have security staff at the entrance/exit and in order to get in any of the side doors to use an elevator you have to scan your parking ticket. The view from the top of this parking garage is pretty awesome. If it wasn’t for us locking our keys in our car and having to wait an hour for AAA we wouldn’t have checked it out but we are glad we did. Tons of parking spots available when we were there. We usually parked on the 4-5 floor. For its convenience and cheap price I would say this is one of the best options in town."

"Saw this on the way home. They took several days to fix their gate and finally this happened. When there is a game, they let the gate open all night. Seriously this shouldn't happen to anyone who parks here. Very disappointed. It's not my car but I am so sad to see this happen again in St. Louis."