NFCH EXPRESS CARE 1376 Brickyard Road, Chipley, FL 32428

"Open as advertised, pleasant staff at check in who quickly got me processed. ARNP Wahl excellent..listened carefully to my issues,& promptly diagnosed my needs. Very efficient. Highly recommend."

"Christi Davis is my go-to. She helped me throughout my healthcare journey on a consistent basis and did so professionally and quickly. The team is always so kind, helpful, and patient with all my questions. I recently relocated and trying to find care that compares to Davis will be a challenge. God bless her and the team. "

"If I could rate this place 0 stars I'd definitely, do it. I called ahead of time to confirm if it was urgent care and how long the wait time was. The receptionist seemed friendly and said there wasn't a wait and they had availability. I wanted to get my ears checked out due to the excruciating pain I was experiencing in my ears. I'd ask if they would be able to clean my ears and the receptionist provided the prices. All was well until I arrived 15 minutes after the phone call. The office was full of people, you had people waiting so long that they eventually dosed off for a nap. Either way, I was committed at this point and signed in. First, the questionnaire threw me for a loop, unnecessary non-medical history related. Once I turned it in, I waited for about an hour and a half. The staff called everyone, even the folks that came in after me to the back. At an hour and thirty minutes and my head feeling like it would pop off, I asked the receptionist how much longer. She replied, "You're next". Great, fantastic, I can get my ears cleaned and be on my way. The nurse practitioner walked in, very cold and distant, and didn't even want to shake hands. Treated me like I was from a third-world country. I had asked if she could clean my ears and she said "Not this visit". She recommended some over-the-counter stuff for congestion and gave me some antibiotics. Apologies for turning this into a novel folks, I just rather give you all the facts. I would not recommend this health care provider to family or friends."

"VIOLATED HIPAA LAW: “supervisor” shared details of other patients’ healthcare with me. When I questioned the staff as to why the Nurse practitioner stood unmasked in the lobby with several people having a social hour for 15 minutes ignoring patients coming in needing attention, the woman who claimed to be the supervisor told me the details of those patients visit. This is ILLEGAL. VIOLATED CDC STANDARDS: it’s one thing to not wear masks during a pandemic. It’s another thing to have signs everywhere you look in an office stating that masks are required for healthcare providers and requiring masks for patients, yet none of the staff were wearing masks, including the nurse practitioner. When questioned about this flagrant discrepancy, the staff, including the “supervisor”, barely contained their laughter while sharing looks with each other and ignoring my question which I asked more than once. Finally the supervisor said that the NP wears them when she is with patients, which was a lie. The NP was in the lobby with a group family of patients for 15 minutes and there wasn’t a mask in sight. UNPROFESSIONAL: Again, the NP had a social hour in the lobby when there were patients in need in the lobby. Talking about recipes, family, and gossip are not patient duties. She completely ignored the patients who had come in. POOR TRAINING: I specifically asked the receptionist (MA?) if this was an urgent care. She responded yes, it was an urgent care. I was told by the other staff that it wasn’t an urgent care, but rather a primary care. Therefore, diagnostics were not available. How can your primary front person not even know where she works? This wasted much of my time and I was unable to make it to an actual urgent care due to the time of closing for actual urgent cares. This compromised my care and left me in agonizing pain for another day. STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE."

"We seen the Dr. C. Davis-Wester today and she was awesome! My son had not been to a doctor since 2019 when the plandamic hit and needed to refill his meds. She was awesome at understanding what he needed and taking care of it along with solving a skin problem he has had for years. We hope it works. Thank you NFCH Express Care for having such a great doctor."