Budget Truck Rental

"0 stars. Attempted to rent 24' truck. Vehicle #926030 left in it. Got home to load and realized it was soaked in the back from the rain. Leaking heavily where our things should be stored for transit. Upon return attempt no personnel in the office. Waiting over 30 minutes for a full refund. Employee/manager is rude, lazy and inconsiderate."

"Check in and out went well but the truck itself had definitely seen better days, check engine light was on the entire time and boy did it shake rattle and roll"

"This place deserves zero stars. Unhelpful and has completely ruined our moving plans. Making a reservation is USELESS. Do not come to this location and save yourself a huge headache. 100 dollars in cab fair wasted bc these employees do not have their stuff together. Thanks for nothing!"

"If there was an option to give negative stars this place would get it. Had a truck reserved and called several days in advance to confirm the truck was ready and received an email the day of confirming the truck was ready to go. Drove all the way there and to my surprise no truck was ready. The man at the desk told me I could have a truck double the size that would cost way more in gas as we are moving states away and this has completely messed up our plans. I guess having a reservation means absolutely NOTHING!!!! They also offered the truck that was double the size (and double the price in gas to get to our destination at no additional charge from budget) then proceeded to tell me it was reserved for someone the following day and they were happy to screw those people over who would be waiting for that truck. What poor customer service. He explained he couldn't help with a discount for our inconvenience that I would have to call customer service. If I had rented a car he could give me a free rental and discount for next time but no help for a truck rental. So I called customer service who transferred me several times and finally said a customer service specialist would call to give my discount. Waited 45 minutes for a return call from a manager with inventory who couldn't help me and said I had to call customer service. So went through that deal all over again just to wind up getting no help at all. They offered for me to pick up a truck at a destination completely out of my way. That Defeats the purpose of reserving at the location I did. Then not provide a discount for the inconvenience caused.The manager "Mike" said that I could take the truck they offered me that was much larger and they might give me a discount when I get to my destination but no way were they giving me a discount for my inconvenience now. They do not care that they screw people. No one will help you. They gave me an email for corporate since their million dollar business doesn't have a Corporate phone number. Please save yourself a tremendous amount of hassle and do not book with budget or Avis. It will be the worst experience to say the least."

"Reserved a truck for 9am; when we got there, we were told there were no trucks and that we would have to wait until they got one in. Tried to contact budget to transfer the reservation to a different location and it took 3 hours of getting transferred around on their national call center to learn that the only truck available was 2 hours away. I'd like to say you get what you pay for but we didn't even get what we paid for this time."