Budget Truck Rental

"I reserved a moving truck but couldn't pick it up because their system was down. They had me call corporate customer service, who assured me they'd find another location with the same truck, and would call me back in 15 minutes. I waited 30 minutes and still no call, so I had to make a last minute U Haul reservation instead, since I need a truck today, the day of my reservation. Unneccessary stress for my moving day, can't recommend this company to anyone."

"Do not use Budget Rental. I reserved a truck one month in advance. When time came to pick up the truck the place I was supposed to pick up at had no idea what I was talking about. Come to find out they had me logged to pick up in downtown St Louis in an area you would not have wanted to be at night. When we got to the place they didn’t even have the right truck for us. They had a cargo van for us which all of our stuff did not fit and we had to leave items with family. This wa all after flying from Florida to Missouri just to do this. I got a van that we didn’t think it would make it back to Florida. Didn’t even get a contract due to printer not working. I even had to fill out the damage report myself because the people would not go out to do it. When I turned it in at Florida location they didn’t even come out to look at it. Place is a joke and do not trust them"

"I scheduled a truck rental weeks in advance for an out of state move. They wait to contact me the day of my move 30 minutes before time for pickup. I WAS LIVID!! UNACCEPTABLE!! The lady tried calling other locations to see if they had anything available but they were saying the same thing. Then I check my credit card statement a couple days later, which she told me I didn’t secure the truck on a credit card when I did, to find out that they were charging me $75 for not showing up to pick up the truck!! If I could give zero stars I would. They didn’t offer me anything. I was stuck on my own to figure everything out. Then she said I could call the 1-800 number but said that wouldn’t even help to do that. The communication was very poor, attitudes were poor, management was poor. PLEASE BE AWARE WHEN RENTING FROM THIS COMPANY."

"If I could give 0 stars then I would. This was quite possibly the worst experience I have ever had with a company. I was immediately met with hostility and rudeness. I received a reservation confirmation via email but when I arrived to pick it up, I was informed there wasn't a truck for me. I never received a call informing me and I had already booked movers to leave the state. The two women were condescending and rude. They were more worried about closing in 25 minutes then trying to do their job of helping me find a truck. She basically informed me that a reservation was pointless. Absolutely awful. DO NOT USE."

"I rented from you guys and got to this location on Sept 14 2018. This was after my truck getting a flat in route and having to stay at a hotel. Things happen and I did not reserve the truck at your location. I was relieved when I finally made it to the Olive street location. Then my relief turned to disappointment when the person stating she was a manager could not and did not know how to get my car off the full car lift attached to the truck. She kept going inside to help customers. I inquired who can we call and she stated there is no one to call? So I waited over an hour and proceeded to finally called Budget myself for help. Eventually some guys working in a warehouse came over to help me ... as the manager person had her purse and belongings and was leaving for the day. It is unfortunate as the prices were reasonable and my previous experience with Budget were positive. I will probably use budget again, but go out of my way to find one with employees more willing to go the extra mile to assist me with a routine company task. I am more so disappointed than an irate customer. It may be time for new management again. Damon Roberts"