Avis Car Rental

"If you can avoid this place PLEASE DO! I travel for work and the rental car company I typically booked through was sold out of cars so unfortunately I had to book Avis. Get there the lady at the front desk was nice and check in was fast but waited a hour and watched all the associates run in circles because there were no cars and it was 8 people standing in line. They do not have an efficient process AT ALL. It’s night time (9 pm) when I finally get a car and leave so I didn’t get to inspect the car but It wreaked of smoke so the guy wrote me a complaint ticket. This morning when I get it in I see how DISGUSTING it is. I’ve never had a rental experience so bad. This is my second time booking with Avis (1st time was in Dallas and they gave me a car that smelled like smoke too!) And after this I can for sure say I’m never booking Avis again. Fool me once shame on you.. fool me twice SHAME ON ME. Smh. This is so crazy to me how they let their customers smoke out their cars and then DONT CLEAN THEM for the next guest. I’m disgusted."

"Worst experience ever. I return the car early, and the line to return cars was impeding traffic along the street. The return staff were slow and not directing cars. When I finally was able to park the car, the attendant scan the barcode, and stated I was good to go, and my receipt would be sent via email. I received the receipt and noticed that they charged me $200 for fuel surcharge. When I finally got through their customer service line, the rep stated that I returned the car empty. I just filled it up. The attendants are marking down all cars as empty and attempting to gouge the customers. Make sure you check your receipts and make the attendants do their jobs!! I had to provide proof of gas purchase. Most people don't keep gas receipts. I will never rent from them again!"

"Rented an SUV #U733311471 under corporate rate for business. Never agreed to their "fuel services". Returned the car full of gas, which has been noted on the return receipt, confirmed by their employee. Now, they "conveniently" do not print out the receipts upon return. It was two hours later that I discovered that they charged me $80.15 for gas services. It get better, though: when I called the location to remove the charge and correct the bill, they refused to do so until ... I send them the gas station receipt AND the credit card statement showing that I did re-fuel their car before return. The fact of the full gas tank, confirmed by their attendant is not enough. Fraudulent charge, and refusal to correct it with data their attendant confirmed! A great waste of business time: I spent 30 min waiting on the phone to speak with their agent, only to be tasked to spend more time proving their own mistake."

"Absolute WORST experience I have EVER had & I'm a frequent traveler. Corporate absolutely sucks. Customer service with them seems great while speaking with them (had to call multi times) but what you get & go through is completely OPPOSITE of what they say when you're standing in front of an actual agent at the counter. We were promised (by written text) a car was ready for us at the St Louis Airport after our Budget car completely BROKE DOWN in the middle of the highway just outside of St Louis. Once at the airport... Nope, no car was available for OVER AN HOUR and only bc we were able to finally speak with the manager & stay on them. The manager was nice, honestly. She was fed up with corporate & the roadside assistants bc they promise things that they can't accommodate. Our rental replacement was supposed to be equal to what we had or better. We needed a 7 seater where the seats fold down completely. Our replacement was smaller in regards to our back seat area space. The original car was a van & we were able to stack bins & luggage on top of each other. *The replacement didn't allow for stacked bins. So, in order to get out of there, I had to throw away 2 bins full of stuff... Of MY stuff. It took 5 HOURS from the time our van broke down to get to the airport & get a replacement, unload & reload the new car. It did not help that 1 of the counter agents literally left to go home with 16 people still waiting for help... Only leaving the one counter agent left to work & help all of us. * A person who leaves with that many ppl needing help, while it's already 10p & everyone wants to go home or get back to their trip, has no compassion or empathy. Oh, and we got a dirty rental in San Diego (where we started the trip)."

"It was hard to figure out how to get into the property since I didn’t take a shuttle from the airport. But the rental itself was easy to do and I got a great car. Drop off was very easy."