Island Storage 2470 41st Street South, Muscatine, IA 52761

"Pretty fair and good natured management that runs the place I think. Never had any real issues with them. Always very friendly and professional. Down side of having our storage unit with them was that they don't really implement any type of close monitored security. It's not fenced in and gated with a code to enter. Also, the property usually looks like it needs maintaining. Weeds growing everywhere, piles of trash scattered throughout units.. Does not have a clean professional business appearance."

"If you use their storage get a separate card to only use only to pay them, so you can cancel it later. We began using Island Storage at their Muscatine location in January 2022. Shortly after our storage unit was broken into and several items were stolen. We filed a police report and even the police couldn't get a hold of the owners. I'm assuming their cameras don't actually work. If they did my unit had cameras on both ends and they would have been able to catch whoever broke in but nothing ever came of it. On March 1st, 2024, we gave our 30 day notice and we're moved out before April 1st. On April 1 we received an email saying 'Your automated payment has failed' as they attempted to charge a card we no longer use. We were surprisingly able to get a hold of them and they said they would fix it. Unable to get ahold of them since. They are still trying to charge the card, sometimes trying to run it multiple times on the same day. (See screenshots) And we also never received our deposit back."

"Absolute ZERO. Do not use the Bettendorf establishment either. My son’s Dad and cousin passed in a house fire that this “company” owned. They took everything they could out of a 4 car garage, besides what they thought my kid would remember. Tons of tools. Electronics. Deere riding mower. Cars were broken into , stolen, and left in the side of the road. I was the one that took the left over house paint to the dump, but I couldn’t see why there weren’t the stools we brought up from fl. Where is this and that? List goes on. Biggest thing was there was a safe. Kid’s Dad and I both knew where it was at. Military paperwork. Titles. AND CASH (thousands). Somehow his keys, wallet, and safe weren’t there. THEY ARE THIEFS. If I had the money to sue, they’d be in the hot seat. Disgusting."

"Have been trying to get a unit removed from my acct that I haven't used for over a month but they continue to charge me AND add late fees. The woman kept saying they were having problems with their payment system but it has been over a month. I have left multiple messages for her to charge my CC on file for the one unit that I am still renting but that hasn't happened and now they have added late charges to this unit, as well. I can't make a payment online because their system won't just let me pay for the one unit I am renting. Plus, they still have my deposit for the previous unit. Something needs to be done as this is no way to run business."

"Told them I only wanted the unit for a short amount of time, rented for 2 months then gave my 2 week notice, Called and left messages on both phones and emailed them. On the 1st they sent me a bill, I called and left message, by the end of the month they charged me two late fees, I FINALLY got hold of her and she said she would take care of it. I just now got a past due amount for 158.36 for a second month. I will remove this bad review when you take care of this and return my deposit. You run your business in an extremely slipshod manner."